Field Operations Specialist

About the Role:

The Field Operations Specialist manages the specialized work performed by Research Associates to ensure satisfactory completion of client requirements. This role additionally serves as Ops department-wide admin support across a broad range of needs from the district level to special projects and implementation of new initiatives.

What You'll Do:

• Effectively works with Data Curation & Delivery Team, Operations Team, and Research Associates as a solutions-focused leader supporting the overall goal of client satisfaction.
• Responsible for all District outcomes and results.
• Provides timely updates to the Data Curation & Delivery Team regarding any potential issues on audit delivery, timeliness, completeness, or accuracy.
• Maintains appropriate Research Associate staffing levels to complete client schedules, including ad hoc special projects, without incurring significant labor costs such as overtime, drive time, and mileage.
• Schedules work for all Research Associates in District and meeting labor requirements for special/ad hoc requests.
• Motivates and engages Research Associates through texting, telephone calls and email.
• Ensures weekly/monthly/quarterly/yearly schedules and metrics are met.
• Follows up with Research Associates and enters job monitoring notes for all late or pending audits.
• Manages Research Associates performance by providing regular feedback, coaching and corrective action when needed.
• Works closely with administrative departments within the organization to ensure all policies and procedures are administered and followed.
• Supports Field Operations department with implementation of new and expanding client schedules.
• Other duties as assigned.

What You'll Need:

• Degree in Business Management or another related field; and
• Minimum of 2 years operational and supervisory experience; or
• Bachelor's Equivalent combination of education and experience.
• Retail industry knowledge/experience.
• Excellent problem-solving abilities, written and verbal communication skills.
• Ability to prioritize work and multi-tasks in a fast-paced environment with minimum supervision.
• Must be flexible and quick to adapt to changes.
• Excellent time management and organizational skills required.
• Experience in managing people and directing workflow required.
• Strong computer skills (Microsoft Word, Excel, Power Point, Outlook).

Supervisory Experience:

The Field Operations Specialist will oversee a small staff of Research Associates; the number of employees supervised varies. Team size varies depending on territory and evolving client demands.

Extent Of Public Contact:

Some contact with external clients.

Working Conditions And Physical Demands:

• Normal 40-hour workweek - Monday through Friday.
• Frequent additional hours required.
• Infrequent overnight travel may be required.
• Position is based in our Glen Allen, VA Corporate Office.
• Hybrid schedule - Tue/Wed/Thu on site.