JKO Knowledge Services Specialist
- Support and manage the development and maintenance of online training content, including courses, videos, and other learning tools, ensuring quality and accessibility.
- Coordinate content development activities with government and JKO teams to meet evolving training needs.
- Assist with delivery of online joint education 24/7 to improve operational readiness across the joint enterprise.
- Track, report, and assess training enrollment, progress, completion, and outcomes to measure individual and staff proficiency.
- Provide technical and customer support through the JKO Help Desk, resolving user issues related to training access and content.
- Facilitate scenario-based training events and support joint exercise requirements.
- Develop reports on JKO usage, including user data and help desk activity, and propose improvements based on trends.
- Maintain and administer JKO Learning Management System (LMS) and associated tools, including installing updates, troubleshooting, and ensuring compliance with security and accessibility standards.
- Support integration and innovation efforts to improve training delivery, including advanced multimedia, micro-learning, and synchronous/asynchronous education methods.
- Collaborate with multiple DoD agencies, combatant commands, and partners to align training priorities and resources.
- Other duties as assigned.
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