Restaurant Team Member
- Demonstrates and reinforces Potbelly’s Behaviors and Values– Integrity, Food Loving, Teamwork,
- Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring
- Teams, Creating Potbelly “Fans”-- through all interactions.
- Ability to discuss Potbelly history with others.
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
- Comply with health and safety standards for food, cleanliness and safety of shop.
- Maintain personal hygiene standards, including wearing clean Potbelly uniform.
- Comply with established food safety requirements and practices.
- Comply with shop security and safety standards.
- Be speedy and accurate in fulfilling orders.
- Handle raw and finished waste according to established procedures.
- Make customers really happy.
- Engage in friendly conversation with customers in line.
- Act with a sense of urgency toward all customers in the shop.
- Restock food line, chips and cooler.
- Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
- Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
- Prepare meats and cheeses for different sandwiches.
- If 18 or older, uses the automatic slicer to prep food items.
- Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
- Operate cash register: handle, balance and follow all cash handling procedures.
- Effectively handle customer complaints/issues.
- Takes delivery/catering/pickup orders over the phone.
- Others duties as assigned.
- Ability to stand/walk a minimum of 3 hours or as needed.
- Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
- Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
- Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
- Must be able to tolerate higher levels of noise from music, customer and employee traffic.
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
- Must represent Potbelly Advantage and Our Values.
- Must be at least 16 years of age
- For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
- Must be friendly and customer service-oriented.
- Strong verbal communication skills.
- Must possess neat and clean hygiene.
- Ability to handle a knife confidently.
- Must be able to work in a fast-paced environment and have a sense of urgency.
- Ability to work as a team-player.
- Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
- Must demonstrate leadership behaviors and values that align with Potbelly.
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