Remote Operations Coordinator

Remote Operations Coordinator – Full Time (Remote)
NOVA Tastings
NOVA Tastings is the leading beverage sampling and brand activation company across Virginia, Washington DC, and Maryland. We bring energy, expertise, and passion to every tasting experience—and our team of SuperNOVAs is at the center of it all.
As we continue to grow with an increasing number of clients and events, we’re looking for a Ground Control Specialist to support and manage live tasting operations in real time.

About the Role
This is a fast-paced, remote position where you’ll act as mission control for our field team. You’ll monitor events as they happen, communicate with Brand Ambassadors (SuperNOVAs), and ensure every tasting runs smoothly and successfully.
If you thrive in a high-energy environment, love problem-solving, and enjoy keeping things organized behind the scenes—this role is for you. Key Responsibilities

• Monitor and respond to real-time chat messages from SuperNOVAs during live events
• Ensure all team members properly clock in and out of scheduled shifts
• Review and verify system reports for accuracy and completion
• Communicate issues and insights to management (sales performance, coaching opportunities, etc.)
• Follow-up on missing or incomplete reports
• Build campaign recaps to support billing and client reporting
• Maintain awareness of all active campaigns across the region
• Execute and uphold NOVA Tastings processes with consistency and accuracy

What We’re Looking For

• Self-motivated and dependable in a remote work environment
• Strong problem-solving skills and ability to think quickly
• Tech-savvy with solid Excel skills
• Excellent written communication skills
• Highly organized and detail-oriented
• Ability to multitask and manage multiple conversations at once
• Positive attitude and willingness to learn and grow
• Punctual and reliable

Schedule

• Thursday: 3:00 PM – 8:00 PM
• Friday: 3:00 PM – 8:00 PM
• Saturday: 10:30 AM – 8:00 PM
• Sunday: 10:30 AM – 8:00 PM
• Monday: 10:00 AM – 3:00 PM
• Additional hours available based on business needs

Compensation & Benefits

• Paid every other Wednesday via direct deposit
• Opportunity to grow with a fast-expanding company and take on additional responsibilities

Why Join NOVA Tastings?
We’re experiencing rapid growth with more clients, more events, and more opportunities than ever before . This role is critical to helping us scale while maintaining the high-quality experience our clients expect.
If you’re looking to be part of a dynamic team and play a key role behind the scenes of a growing business—we’d love to hear from you.