ServiceNow UI/UX Designer

Overview

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate need for a ServiceNow UI/UX Designer to support the large-scale modernization effort for a mission-critical Department of Defense (DoD) system with massive national impact. The ServiceNow UI/UX Designer role is crucial in delivering an exceptional user experience in our ServiceNow platform implementation. You will be tasked with developing intuitive and aesthetically appealing user interfaces while ensuring a seamless experience for end-users. By collaborating within a cross-functional team, you will leverage your design expertise to create engaging solutions that drive user engagement and satisfaction.

Key Responsibilities:

• Design and enhance user interfaces for ServiceNow applications, ensuring optimal usability and a visually appealing layout.
• Collaborate with product managers, developers, and stakeholders to gather design requirements and translate them into wireframes, prototypes, and high-fidelity designs.
• Conduct user research and usability testing to gather feedback, iterating and improving designs based on findings.
• Utilize design systems and UI frameworks to maintain consistency and adherence to best practices in design.
• Create and maintain design documentation, including style guides and interaction specifications.
• Stay informed about industry trends and incorporate user-centric design methodologies in all aspects of your work.

Requirements

• Bachelor’s degree in Graphic Design, Web Design, Human-Computer Interaction, or a related field.
• 3-5 years of experience in UI/UX design, preferably within the ServiceNow platform or similar software environments.
• Proficient in design and prototyping tools such as Figma, Adobe XD, Sketch, or similar.
• Strong understanding of user-centered design principles, accessibility standards, and responsive design.
• Excellent communication skills and the ability to articulate design decisions to team members and stakeholders.
• Experience conducting user research and usability testing methodologies.
• Experience with ServiceNow Fluent or TypeScript.
• Knowledge of RESTful APIs and integration patterns within the ServiceNow ecosystem.
• Experience with Agile/Scrum development methodologies.
• Knowledge of HTML, CSS, and JavaScript is a plus but not mandatory.
• Public Trust clearance, Secret is preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources