Legal Assistant - Collections Compliance Department

• Reviewing and listening to escalated calls to include calls containing disputes, complaints, claims of fraud or other escalated matters.
• Accurately documenting files with appropriate internal and client required coding to reflect the status of an account and to escalate matters to clients,
• Escalating complaints/disputes to the clients within their deadlines and being aware of all aspects of complaint escalation to include providing the client with accurate supporting documents based on their needs and procedures.
• Preparing letters for consumers as requested by the call center or attorney team.
• Reviewing daily reports and accurately documenting changes to the status of an account. Reports may include accounts where the consumer has recently filed bankruptcy or has been reported as deceased.
• Work closely with high-level corporate clients and effectively communicate account statuses or deliver requested additional documentation. Ability to communicate effectively and professionally in writing is a must.
• Ability to meet dynamic internal and client deadlines to include tracking upcoming deadlines and following up with clients and internal stakeholders to identify needs for extension or escalation.
• Work closely with the attorney team to ensure all consumer letters and documents are reviewed and returned to the team timely.

Requirements
• Human relations skills and strong oral and written communication skills are essential. Must have the ability to write professionally and concisely.
• Proficiency in the use of word processing and spreadsheet software, Word and Excel are preferred.
• Ability to manage multiple tasks while prioritizing work and demonstrating good organization skills.
• Team oriented with the desire to cross train within the team.
• Experience with Collections Legal Software (CLS) is a plus.
• Knowledge the consumer finance industry, especially with complaint management and handling is preferred, but will train the right candidate.
• Meticulous attention to detail and the ability to track deadlines and follow up with internal stakeholders to ensure deadlines are met.
• Ability to communicate effectively and escalate urgent matters to the proper internal staff.
• Ability to make independent decisions and problem solve.