Supervisor, Billing & Rating - TForce Freight
- Monitors existing payment/billing application processes to identify improvement opportunities.
- Evaluates improvement opportunity areas or process problem areas to identify specific changes or new methods required to improve and increase productivity.
- Participates in the implementation of new or improved processes to ensure proper usage and adherence.
- Resolves system issues as required to ensure productivity of direct reports.
- Receives requests from TFF customers via email and phone to be resolved in a timely manner.
- Research issues to identify possible solutions.
- Reviews issues with appropriate personnel as to assign specific actions required to resolve.
- Participates in conference calls with customers to investigate and determine resolutions of issues.
- Teams with the Business Development and other departments to correct billing and collection issues.
- Manages the closed loop billing process to identify and recover lost revenue.
- Supervises and develops others; determines employee training needs to produce continuous development plans.
- Provides ongoing feedback and support to improve performance.
- Holds other accountable to established performance levels to achieve individual and group goals.
- U.S. citizen or otherwise authorized to work in the U.S.
- Employer will not sponsor visas for this position.
- Must be located in the same geographic location as the job or willing to relocate.
- Demonstrates an understanding of industry and financial trends impacting TFF and customers organizations; identifies the organizational structure and functions within a business
- Identifies basic measurement requirements and possible indicators for individual, group, department, and business unit results
- Demonstrates a general ability to use multiple measurement methods for measuring performance; sets meaningful goals and objectives
- Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
- B achelor's degree (or internationally comparable degree) in Business, Finance, Accounting, or related field
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