Bilingual Medical Office Coordinator

: Virginia League for Planned Parenthood is seeking a full time Bilingual Medical Office Coordinator to join our Hamilton team. The position supports all aspects of reception, front desk and medical office functions of a busy health center. As the initial in-person contact with clients and guests, our Medical Office Coordinators are responsible for making a positive first impression by providing a warm welcome and efficient first encounter. Medical office experience as well as candidates who are bilingual in English/Spanish are required for this role. Candidates must have a high school diploma or equivalent. DUTIES AND RESPONSIBILITIES (may include some or all of the following):

• Perform opening and closing procedures for medical office area; maintain general organization and professional appearance of waiting room and reception/office areas.
• Ensure adequate inventory of office supplies and visit forms for smooth day-to-day operations.
• Perform pre-visit schedule audit to include demographic and insurance accuracy in our Electronic Medical Records system (EPIC), insurance eligibility status and pre-populate patient copays for ease of payment.
• Greet patients and visitors in a welcoming and efficient manner.
• Manage flow of clients and visitors in the reception area; assist vendors with deliveries.
• Register patients and assess client fees, to include insurance verification, payment collection/processing and completing required screening/forms for financial assistance programs.
• Provide accurate and unbiased information about VLPP schedule and services and schedule appointments as necessary.
• Process sales of birth control orders and other supplies according to applicable pharmaceutical policies.
• Maintain strict cash control and records of all client payments.
• Complete shift-end and day-end procedures to include batch reconciliation and cash drop.
• Provide information to and make appointments for patients.
• Manage all clinic paperwork, to include triaging messages, faxes, mail and refill requests and requests for records; process related requests as necessary.
• Participate in patient follow-up systems as directed, including alerting patients and clinic staff when advised care is pending.
• Participate in clinic efforts to achieve customer service, productivity and revenue goals; demonstrate commitment to center's operating values of patient-centered care, team approach to work and consistent regulatory compliance/inspection readiness.
• If bilingual, provide interpretation/translation as needed to clients and other staff.

This is considered an entry level position. All entry level positions at VLPP have a starting hourly rate of $19/hr. Bilingual candidates will be offered an hourly rate of $20/hr with the successful completion of a 3rd party language proficiency test. Benefits include:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401k matching
• Employer sponsored life insurance
• 9 paid holidays per year
• Paid Time Off
• Employer Assistance Program

Schedule : Hours may vary - Monday through Saturday between 8:30 am and 7 pm (rotating Saturdays and some evening hours are required). This is a full-time position, approximately 40/hrs a week. Important Dates: HR Onboarding - June 14th, 2024 Regular Schedule begins - June 17th, 2024