ServiceNow CMDB Architect

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Enterprise Company is currently seeking a ServiceNow CMDB Architect. Candidate will work with different stakeholders and business partners to help with the business requirements and priorities and build effective solutions that aligns with organizational objectives, influence and contribute to the technical roadmap of the platform. We are seeking a highly motivated and experienced Architect for CMDB to join our team, responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making.

The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture.

Responsibilities:

• Design and implement the ServiceNow platform to meet the needs of IT Service Management.
• Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team.
• Participate in design reviews and recommend improvements.
• Design workflows, integrations with other tools, and customizations to meet business requirements.
• Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
• Provide support in all phases of development and ensure to deliver high-quality products.
• Provide training and mentor other team members when required.
• Analyze and troubleshoot application issues in a timely fashion.
• Develop the most effective technical solutions to meet business requirements.
• Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines.
• Assist in risk assessment, issue management, and mitigation activities.
• Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities.
• Lead steering committee meetings to review major changes, design approaches with key stakeholders
• Attend team meetings to communicate project status and discuss new ideas and any issues.
• Recommend new technologies to ensure quality and productivity.
• Assist in functional/technical audits and make sure to implement audit recommendations.
• Make business presentations and solutions to senior leadership team.
• Protect the organization by keeping information confidential and safe.
• Provide information and reporting by collecting, analysing, and summarizing development and service issues.

Qualifications:

• B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience)
• 8-10+ years' overall experience in software development, design, and architecture
• 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology
• 8+ years' experience in Agile practices, building software in an enterprise environment.
• Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
• Experience with distributed systems, enterprise communications patterns & open standards like APIs
• The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
• Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners.
• Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks.
• Proven experience in designing and implementing ServiceNow solutions to meet business requirements.