Schedule Coordinator Part Time

Job Description

Job Description

Baseline Medical is a women-owned, nurse-owned and operated business that provides on demand, concierge wellness and vitality services to patients across the DMV. Baseline Medical is seeking highly qualified Schedule Coordinator with excellent customer service skills, and an ability to multitask in a face-paced environment to join our team.

Position Overview:
This role is responsible for coordinating IV therapy appointments between patients and nurses, managing schedules, and ensuring smooth, timely communication. Ideal candidates thrive in dynamic environments, have a strong customer service background, and are comfortable using digital tools to organize information and communicate with patients.

Schedule:
This is a part-time position. Schedule Coordinators work 2-4 shifts per week. The position does require shifts on weekends.
Sample Shift Times: (please note, these are subject to change)

• Sunday - Thursday
  • AM Shift: 7:45am - 1:45pm
  • PM Shift: 1:30pm - 9:30pm
• Friday - Saturday
  • AM Shift: 7:45am - 6:00pm

Responsibilities:

· Answer incoming phone calls, text messages, emails, and other communication media.

· Set appointments for patients, ensuring optimal scheduling and efficient use of resources.

· Monitor and adjust schedules to accommodate urgent or changing patient needs.

· Communicate with patients to confirm appointments, gather necessary information, and address any inquiries or concerns.

· Maintain accurate and up-to-date records of client schedules and appointments.

· Perform various administrative duties, including data entry, record maintenance, and file organization.

· Assist in managing patient information and documentation, ensuring confidentiality and compliance with privacy regulations.

· Prepare and distribute necessary forms, documents, and reports related to patient scheduling and appointments.

· Communicate and collaborate with internal management teams to facilitate seamless operations.

· Utilize software systems and tools to manage and track patient schedules and appointments.

Qualifications:

• Experience: 1-2 years in a scheduling or similar role, ideally in a medical or in-home care setting. Must thrive in fast-paced environments with high appointment volumes.
• Organization: Exceptional skills to handle multiple projects, prioritize tasks, and meet deadlines with accuracy.
• Multitasking: Ability to manage competing demands and adapt to changing patient needs.
• Communication: Professional and courteous verbal and written communication.
• Customer Service: Empathetic, compassionate, and dedicated to excellent service.
• Team Player: Collaborative approach to working with staff and management.
• Technical Skills: Proficiency in scheduling software, databases, and Microsoft Office Suite. Knowledge of medical terminology and confidentiality regulations is a plus.
• Flexibility: Adaptable to changes in schedules and client needs.

Required Skills:

· Strong Phone Skills

· Excellent Communication Skills

· Creative Problem-Solving Skills

· Basic Skills using Microsoft Office (Excel, Teams, Word, PowerPoint)

Education/Experience Requirements:

· High School Diploma or equivalent

· 1-3 years of customer service experience

· 1-3 years of experience as a Schedule Coordinator or similar role

· 1-3 years of sales experience

· 1 year of experience with medical terminology (preferred)