Office Assistant Call Center RMG
:
Nassawadox, Virginia Overview The office assistant in the RMG Call Center works under the direct supervision of the supervisor/director. Primary responsibilities include providing exceptional customer service while multitasking. Answering the telephone, scheduling appointments, performing a thorough patient registration and reconciliation within the patient registration software. Properly entering patient demographics, performing insurance eligibility, properly transcribing and routing phone messages and initiating medication refill request. Assists other employees as needed. The office assistant/call center also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. What you will do - Uses good telephone techniques including 4 part greeting and 2 rings or less guideline. Observes transfer and on-hold techniques. Monitors the queue.
- Manages patient expectations with clear and concise communication. Collects all needed information and routes to appropriate parties. Able to screens calls and make decisions concerning severity of complaint and schedule and/or transfer call following established guidance guidelines.
- Reviews and updates demographics with each call. Verifies My Chart status and activates when appropriate. Follows proper protocol for interpreter service requests. Reminds patient of co-pays due at time of scheduling.
- Uses appropriate visit types when scheduling appointments. Routes appropriate messages to the correct pool. Initiates medication refill requests.
- Recommends to office manager any process improvements needed to improve quality of service. Reports compliance, insurance, and billing anomalies as they are recognized.
Qualifications Education - , High school or equivalent (Preferred)
Experience - Medical Office experience (Preferred)
To learn more about being a team member with Riverside Health System visit us at .
Recommended Jobs
District Manager
About Public Storage Annual Compensation Pay Range: $93,000- $109,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year compan…
Management & Program Analyst (Skill Level 4)
Job Description Job Description Join our team as a Management & Program Analyst at CASE Management Consulting! This role requires an active TS/SCI clearance (with the ability to obtain a CI pol…
Avionics Test and Launch Engineer II / Senior
About The Role ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and mor…
Project Specialist
Working with Veros Driven by technical excellence and uncompromising principles, Veros Technologies’ mission is to solve our clients’ toughest technical challenges while being set apart in our act…
Clinical Specialist, Joint Replacement - Washington DC
Overview As a Clinical Specialist at Stryker, you will help improve orthopedic surgeries around the world and play a direct role in our mission of making healthcare better. In this role, you will …
Automotive Hood Technician
Job Description Job Description Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for ad…
ServiceNow Functional Analyst - HRSD
BCMC is looking for a ServiceNow Functional Analyst to support customer environment operations. This is a remote position. Responsibilities: ~ Provide organization change management consulting,…
Restaurant Leader
Job Description Job Description You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franch…
Administrative Assistant
We are seeking a highly organized and proactive Administrative Assistant to support the Resource Management Team. This is a fast-paced, high-volume role that requires a professional who can balance te…
Sales Application Engineer (EE25180)
Job # EE25180 Job Title Sales Application Engineer – Industrial Systems Office Location Roanoke, VA preferred Business Function/Department Industrial Systems / Commercial Sales Applic…