Sr Technician, Water Quality & Environmental Compliance

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role The Sr Technician, Water Quality & Environmental Compliance, responsible for collecting samples from the treatment plant or distribution system, performing routine water quality analyses, sample custody, data entry and recordkeeping. Interpret water quality results and drive optimization in the treatment process for water and/or wastewater systems. Working with operations staff, collect, evaluate and prepare compliance reporting for operational data required for compliance submissions to regulators. Review and respond to water quality complaints and inquiries.Key Accountabilities

• Collect and analyze process control and regulatory samples across water and wastewater system locations
• Maintain laboratory certification records and perform bacteriological analysis
• Review laboratory test results to ensure that the laboratory data meets QA/QC protocol and regulatory requirements
• Initiate chemical dosage changes when necessary
• Review, troubleshoot and maintain all laboratory equipment and continuous monitoring equipment and analyzers if assigned as a Water Quality task
• Work with internal and external customers to build good relationships and solve laboratory, treatment or service issues
• Evaluate and monitor supplies and other laboratory costs to assist in maintaining the lab budgetKnowledge/Skills

Knowledge

• Knowledge of water or other utility operations preferred
• Knowledge of specific systems such as SAP preferred
• Working knowledge of Microsoft office suite applications including MS Word, Excel, Access and PowerPoint and email management systems (MS Outlook).

Skills

• Demonstrated organizational and administrative skills
• Good business acumen and judgment
• Good quantitative and analytical skills; attention to detail
• Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
• Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate othersExperience/Education
• High School Diploma
• Associate’s degree in science, business administration or management, or related degree preferred
• 3 years’ experience in operations, administrative, and/or customer service, preferredTravel Requirements
• Local and occasional regional travel, as needed.Certifications & Licenses
• Valid Driver’s licenseWork Environment
• Standard indoor office environment within an operations facility / treatment plantCompetenciesChampions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates

American Water is currently seeking a Sr. Technician, WQ & Environmental Compliance to work out of our Alexandria VA office location. In this role you will be responsible for collecting samples, performing routine water quality analysis and data entry and recordkeeping. You will also review and respond to complaints and inquiries.