Application Support Engineer

Overview

The Application Support Engineer is responsible for ensuring the stability, availability, and performance of business‑critical applications. This role involves troubleshooting issues, supporting deployments, monitoring system health, and collaborating with development and infrastructure teams to maintain a reliable application environment.

Key Responsibilities

• Provide Level 2/3 support for application incidents, service requests, and performance issues
• Investigate, diagnose, and resolve technical problems across application, middleware, and database layers
• Monitor application performance, logs, and alerts to proactively identify issues
• Support application deployments, configuration changes, and release activities
• Collaborate with development teams to analyze defects, track root causes, and drive long‑term fixes
• Document technical procedures, troubleshooting guides, and application workflows
• Work with infrastructure teams on server, network, and environment‑related issues
• Ensure adherence to operational, security, and compliance standards
• Participate in on‑call rotation and incident response activities
• Assist with capacity planning, system tuning, and application optimization initiatives

Required Skills & Experience

• Experience supporting enterprise applications in production environments
• Strong troubleshooting and problem‑solving abilities
• Familiarity with Linux/Windows environments, shell scripting, log analysis, and monitoring tools
• Understanding of APIs, databases (SQL/NoSQL), and application architecture fundamentals
• Experience working with ticketing systems, CI/CD pipelines, and version control tools
• Strong communication skills and ability to work with cross‑functional teams

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, GCP)
• Knowledge of automation tools or scripting languages (Python, Bash, PowerShell)
• Familiarity with ITIL practices (Incident, Problem, Change Management)
• Exposure to microservices, container platforms (Docker, Kubernetes), or message queues

Soft Skills

• Ability to work under pressure and handle critical incidents
• Strong customer service mindset
• Attention to detail and commitment to operational excellence
• Collaborative, adaptable, and proactive approach to problem‑solving

Job Type & Location

This is a Contract position based out of Richmond, VA.

The pay range for this position is $46.35 - $46.35/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Richmond,VA.

This position is anticipated to close on Feb 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.