Front Office Attendant

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JOB SUMMARY

We are seeking an energetic and personable Front Office Attendant to join our boutique hotel team. As a Front Office Attendant, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth check-in and check-out process. You will play a crucial role in delivering exceptional guest experiences and maintaining our high standards of service and quality throughout the hotel.

RESPONSIBILITIES

• Customer Service:
• Address all guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Provide accurate information about the hotel, its services, and local attractions.
• Assist guests with reservations, including room bookings, restaurant reservations, and transportation arrangements.
• Guest Check-In and Check-Out:
• Greet guests upon arrival and departure with a friendly and welcoming demeanor.
• Efficiently handle check-in and check-out procedures, coordinating with the Virtual Operations and all property level team to ensure
• Ensure all guest requests and preferences are noted and accommodated when possible.
• Communication and Coordination:
• Maintain clear and effective communication with other hotel departments to ensure a seamless guest experience.
• Coordinate with virtual operations, housekeeping, and engineering to confirm room readiness and handle special requests.
• Assist with managing the daily operations of the hotel as needed per guest and hotel management needs
• Quality Control:
• Conduct regular inspections of the front office and throughout the hotel to ensure cleanliness and orderliness. Assist with performing and/or coordinating necessary tasks throughout the hotel.
• Monitor guest feedback and reviews, reporting any issues to management and suggesting improvements.
• Stay informed about hotel policies, promotions, and events to provide accurate information to guests.
• Safety and Security:
• Ensure the safety and security of guests and the property by adhering to hotel policies and procedures.
• Monitor and control access to the building, reporting any suspicious activity to security or management.
• Assist in emergency situations by following established protocols and providing support to guests and staff.
• Administrative Duties:
• Maintain accurate records and files, including guest reservations details, billing information, and transaction logs.
• Monitor and update room availability and rates in the hotel management system.
• Handle guest transactions and reconcile all necessary guest billing as needed at the end of every shift.

QUALIFICATIONS

• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong problem-solving skills and attention to detail.
• Ability to stand for extended periods and perform light physical tasks.
• High school diploma or equivalent required; additional education in hospitality or related fields preferred.

BENEFITS

• Competitive wages
• Comprehensive health, dental, and vision insurance plans
• Paid time off and holiday pay for full-time team members
• Employee discount program
• Opportunities for professional development and career advancement

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Morning shift
• Night shift
• Overnight shift

Application Question(s):

• If hired would you able to cover the following shifts:

Sunday 5pm - 1 amMonday 5pm - 1amThursday 9am - 5pmFriday 9am-5pm

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Charlottesville, VA 22903 (Required)

Ability to Relocate:

• Charlottesville, VA 22903: Relocate before starting work (Required)

Work Location: In person