Client Experience Lead (Part-Time)

Virginia Beach, VA | $17–$19/hour | ⏰ Tues–Sat | 25–28 hrs/week

About Us

The Braid Lounge is a modern African braiding salon serving professional women who value style, structure, and an elevated experience. We’re fast-paced, detail-driven, and client-obsessed — and we’re looking for someone who lives that energy at the front desk.

About the Role

The Client Experience Lead is the go-to person for everything front desk. You’ll guide the daily salon flow, lead braid assistants in guest support and cleanliness, manage front desk systems, and post real-time social media updates that show off our services and vibe. This is not just a check-in/out job — you’re responsible for creating a seamless and engaging client experience from entry to exit.

What You'll Be Responsible For:

Leadership & Oversight

Arrive 30 minutes before opening (Tues–Sat) to prep and lead the day

Assign daily tasks to braid assistants (towels, cleaning, prep)

Ensure front desk, retail, and common areas are organized and client-ready

Direct braid assistants respectfully and hold them accountable

Complete daily sales sheet and cash drawer closeout

Client Experience

Greet every client with warmth and professionalism

Guide smooth check-in and check-out with attention to detail

Encourage rebooking using correct scripts/language

Promote product sales and service upgrades

Communicate with ownership about any concerns or guest needs

Social Media + Content (Live Updates)

Post live IG Stories/Reels during shifts (no batching later)

Capture before/afters, braid prep, team energy, and behind-the-scenes moments

Spot and follow content trends — bring ideas to the table!

Direct assistants in capturing photos/video when needed

Help keep our digital presence as fresh as our braids

You're a Fit If You…

Have strong communication skills and natural leadership energy

Are confident posting real-time content to Instagram Reels and Stories

Love the beauty industry (braids, makeup, lashes — whatever your lane is)

Understand salon client flow and thrive in a fast-paced environment

Want to be part of a structured team that’s building something special

Take initiative and don’t wait to be told what to do

Schedule

You’ll work Tuesday–Saturday

Arrive 30 mins before salon opening (typically 8:30 or 7:30 AM)

Shifts end early afternoon

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.