Collections Specialist

Our client is looking for a Collections Specialist who will be responsible for managing a high volume of accounts receivable to ensure the timely collection of payments from customers. This role plays a key part in supporting cash flow by monitoring aging reports, maintaining accurate account status, and conducting proactive outreach to resolve outstanding balances. The position partners closely with Account Managers and internal teams to provide visibility into collection risks, addressing customer collection issues, and supports the resolution of billing or funding discrepancies. In addition, the Collections Specialist manages the shared collections inbox, ensuring timely responses, proper prioritization, and consistent communication with customers, internal stakeholders, and leadership. Success in this role requires attention to detail, persistence, and excellent communication and customer service skills. The ideal candidate demonstrates sound judgment in navigating complex revenue streams while maintaining trust with customers and balancing the need to collect past-due funds. They are adept at organizing high-volume workflows, maintaining accurate documentation, and identifying opportunities to streamline or automate collection practices in ways that enhance both efficiency and customer experience. Currently, this is a remote-first position, and this position may be required to periodically work on-site at our office, and the frequency would depend on the department/division's requirements. Therefore, candidates must reside within a reasonable distance to commute to our office when required.

salary: $24 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• 2 years of direct and relevant experience handling high-volume collections or accounts receivable activities in a fast-paced finance operations environment.
• Experience with:
  • Demonstrated experience using Salesforce, RAMP, Sage Intacct, or similar finance, CRM, or billing systems.
  • Direct and relevant experience managing high-volume invoicing and aging-driven collection processes.
  • Experience working within shared inbox environments or centralized collections workflows.
  • Proven customer service experience within a collections or accounts receivable function, including resolving payment issues while maintaining positive client relationships.
  • Demonstrated proficiency with Microsoft Office Suite.
• Strong understanding of accounts receivable practices, billing processes, and aging report management.
• High emotional intelligence with the ability to balance assertive collection efforts while maintaining positive customer relationships.

Skills

• Collections
• Verbal Communication
• Credit & Collections
• Responsiveness
• Analytical Thinking
• Basic Accounts Receivable
• Accounts Receivable
• Claims Processing
• Written Communication
• Accounting Coursework
• Commercial Collections
• AR Billing (5 years of experience is required)
• ESO Experience
• SAGE
• High Volume
• Microsoft Office
• Customer Service
• Client Service
• Non profit

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.