Insurance Customer Service Rep

Job Description

Job Description

Insurance Protection Solutions, INC. is a high-performing independent insurance agency serving Hampton Roads, Virginia, since 2011, with the ability to place coverage in all 50 states. We deliver commercial, personal lines, and life insurance solutions with a strong focus on education, transparency, and personalized service. Our great office culture is supported through structured training, weekly team meetings, and quarterly team-building events. Here, we're committed to building long-term careers, not just filling roles.

We are seeking an Insurance Customer Service Representative who is detail-oriented, client-focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross-sell opportunities. You will work in a collaborative, well-supported environment with transparent processes, strong leadership, and real advancement opportunities.

• Base salary of $45,000
• Paid time off starting day one
• Flexible Monday through Friday schedule
• Health, dental, vision, and life insurance
• Retirement plan
• Sign-on bonus
• Licensing assistance and hands-on training

If you are looking for stability, growth, and a client-facing role where your work truly matters, apply today!

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings off

Weekends off

Bonus Opportunities

Warm Leads Provided

Sign On / Hiring Bonus

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Professional Work Environment

Team Building Activities

Student Loan Repayment Assistance

Equipment Provided

Office Snacks and Coffee

Family Leave

Personal Workspace

• Provide exceptional customer support for service requests and policy questions
• Conduct coverage reviews and basic risk assessments for existing clients
• Identify and support cross-sell and upsell opportunities within the client base
• Manage policy changes, endorsements, and documentation
• Consult with clients to explain coverage options and next steps clearly
• Maintain organized and compliant client records

• Willingness to obtain insurance licensing with agency support
• Strong communication skills with a calm, professional demeanor
• Attention to detail and strong organizational skills
• An analytical mindset with the ability to understand coverage needs
• Comfort supporting sales conversations and cross-selling when appropriate
• Prior insurance experience is a bonus