IT ASSOCIATE SALESFORCE DEVELOPER

: Company Overview We're Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com). The Position As Associate Salesforce Developer, you'll play a vital role at Lumos Fiber. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions. We are looking for someone with an understanding of the Salesforce platform, who can understand both our current setup and our business objectives. The Associate Salesforce Developer should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. Duties & Responsibilities:

• Responsible for the development and customization of Salesforce applications using Apex, Visualforce, and Lightning components.
• Design, write, and maintain test classes, ensuring code meets Salesforce standards.
• Continuously optimize and refine custom solutions based on evolving business requirements.
• Member of the salesforce.com integration and implementation team
• Understanding of automation and integration tools ie: Copado, Workato, DBT, Fivetran, Census
• Utilizing triggers/Apex code
• Sandbox environment and release management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• End User support utilizing Freshservice ticketing system.
• Technical documentation utilizing Confluence.
• Management of integrated applications and third-party suppliers.

Qualifications:

• Bachelor's degree or relevant work experience.
• 2+ years of experience in application support with a preference for those who have experience providing support in a salesforce centered environment (Sales Cloud, Support Cloud, Field Service Lightning, Comms Cloud (Vlocity), Experience Cloud.
• Salesforce certifications are a plus.
• Strong customer service and problem-solving skills, including demonstrated ability to analyze issues and to work effectively with cross-functional groups to craft solutions.
• Demonstrate ability to learn new technologies quickly.
• Familiarity with IT tools (i.e., IT FreshService, JIRA Software, JIRA Confluence, etc.)
• Experience with Broadband applications including VC4, Symphonica, GTV, 3GIS is a plus.

Key Competencies: Strong interpersonal skills with ability to communicate professionally and respectfully with cross-functional teams. Excellent organizational and time management skills. Strong analytical skills that allow candidate to make technical, quantitative, and qualitative decisions as well as manage risk and business processes. Flexible in the face of complex, shifting priorities.

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions

Employee Benefits: Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Internet for employees who live in our service areas.