Pharmacy Customer Service Associate
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
Salary Range: $16 - $18 / Hourly
Recommended Jobs
Maintenance Mechanic Leader - 3rd shift (Lynchburg, VA)
Department: Maintenance For over 150 years, Fleet Laboratories’ success has come from adapting to a changing world with creative thinking and innovative product development. We've grown into a …
Cybersecurity Engineer
Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defens…
Project Manager
Warfel Construction Company is currently searching for an experienced Project Manager to join our high-paced, Client-focused team, based in Winchester, VA . A successful Project Manager (PM) will…
Lawn Mowing Maintenance
Weedman is a highly successful commercial landscape maintenance company. We operate solely in Northern Virginia at three different locations. We pride ourselves on delivering quality service in a cour…
Restaurant Team Member - Cook
Overview: At Noodles and Company , our mission is to nourish and inspire every team member, guest, and community we serve. We are hiring Team Members to join our back-of-house kitchen crew as…
Learning and Development Specialist
Program Overview About The Role We are seeking a dynamic Learning and Development Specialist who will be responsible for the design, delivery, tracking, and evaluation of our annual complianc…
Dishwasher
WE ARE LONGHORN. Legendary food and service begins with legendary people. We believe in earning the loyalty of our Team Members with our strong, diverse culture, well-done benefits and growth opport…
Political Compliance Manager
PAC Outsourcing LLC ( a team of campaign finance and election law professionals located in Alexandria, Virginia, is seeking a Political Compliance Manager. Full-time, Monday through Friday. Salary com…
Customer Care Representative
Opportunity for Quality of Life and Job Satisfaction. Are you currently looking for a change? Hot breakfast in the morning? A family environment full of positive people? A company that appreciates i…
Job Fair-Virginia State University
Overview: Join Our Team at Virginia State University! Are you looking for a rewarding job opportunity in the food service industry? Virginia State University invites you to OPEN INTERVIEWS Da…