Sr. ServiceNow Technical Business Systems Analyst (ITAM)

Quality Control Technician

Food Manufacturing Facility – Spirit Lake, Iowa

A multi-site food manufacturing organization serving both domestic and international markets is seeking a Quality Control Technician to join its Quality team. This position plays a critical role in supporting food safety, quality assurance, and continuous improvement efforts within a production environment.

The Quality Control Technician is responsible for ensuring product safety and quality through monitoring, inspection, documentation, testing, and employee support. This role works closely with production and quality teams to ensure compliance with internal standards and regulatory requirements.

Key Responsibilities

• Monitor and enforce Good Manufacturing Practices (GMPs)

• Observe and address food safety risks, including product and food-contact surface contamination and employee practices

• Support daily, weekly, monthly, and annual quality testing, inspections, and procedures

• Complete daily quality tasks including certificates of analysis, calibration, document collection, sanitation verification, titrations, and physical product testing

• Perform facility, equipment, and glass inspections

• Collect finished product samples and environmental swabs

• Support employee training needs and maintain training documentation

• Review, update, and monitor Standard Operating Procedures (SOPs)

• Collect, review, and analyze data; identify issues and support corrective actions

• Actively participate in continuous improvement initiatives

• Promote food safety culture and ensure compliance with USDA and internal food safety requirements

• Participate in weekend/holiday rotation at an offsite laboratory as needed

Skills & Qualifications

• Proven team player with strong interpersonal skills

• Knowledge of documentation systems, procedures, and quality records

• Ability to follow written and verbal instructions

• Strong verbal and written communication skills

• Ability to work effectively across all levels of an organization

• Highly motivated self-starter with the ability to manage multiple tasks

• Strong attention to detail

• Proficient in Microsoft Word and Excel

Physical & Work Environment Requirements

• Frequent standing, sitting, handling materials, and computer use

• Regular use of hands and arms; may include climbing, balancing, stooping, kneeling, crouching, or crawling

• Ability to occasionally lift 30–50 pounds

• Work environment ranges from approximately -20°F to 100°F

• Exposure to wet and dry environments

• Combination of office, plant floor, and laboratory settings

• Approximately 50% office and 50% production floor