Quality Assurance Manager Senior

Responsibilities & Qualifications

RESPONSIBILITIES

• Assumes leadership role for Cybersecurity Service Provider (CSSP) Evaluator Scoring Metrics (ESM) audits.
• Assumes leadership role for Cyber Operations Rapid Assessment (CORA) audits focusing on threat intelligence vulnerability management and network security.
• Ensures that all KPIs and performance requirements mandated in the PWS are fully met in terms of schedule timeliness and completeness and that deliverables adhere to Customer requirements.
• Responsible for the control of its quality to ensure delivery of quality services to the Customer IAW the terms and conditions and the applicable inspection clauses.
• Develop implement and maintain an effective Quality Control System that includes a written QCP. The QCP shall implement standardized procedures/methodology for monitoring and documenting task order performance to ensure all task order requirements are met.
• Identify potential problem areas and evolve over the life of the task order.
• Develop a systematic approach to monitor operations to ensure acceptable services are provided to the Customer.
• Address continuous process improvement; procedures for scheduling conducting and documenting inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Customer discovered nonconformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent recurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints.
• Provide QC documentation to the Customer upon request.
• Provide the customer with an electronic copy of the comprehensive QCP in Microsoft Word format or Portable Document Format (PDF).
• After customer acceptance of the QCP incorporate any customer proposed changes to the QCP.
• Take correction action to any TekSynap or customer identified deficiency.
• Address any nonconformance as defined in FAR 46.101 are Level 1 (Minor) Level 2 (Major) and Level 3 (Critical).
• Provide a Corrective Action Plan (CAP) in response to any Non-Conformance Report (NCR) within 10 business days of receipt. The CAP shall include:
• Actions planned or taken to correct the specific nonconformance.
• Root cause analysis of the nonconformance.
• Corrective action planned or taken to eliminate the root cause(s) and prevent recurrence of the nonconformance to include addressing people process and/or tools as necessary.
• Determination of whether other processes/products/services/work are affected by the root cause(s) including product/service/work already delivered to the Customer.
• Corrective action milestones and target date(s) for implementation.
• Determination of whether other processes/products/services/work are affected by the root cause(s) including product/service/work already delivered to the Customer.
• Corrective action milestones and target date(s) for implementation.
• Responsible for carrying out procedures to ensure that all information systems products and services meet organization standards and end-user requirements.
• Documents and works to resolve all complex problems.
• Reports progress on problem resolution to management.
• Devises improvements to current procedures and develops models of possible future configurations.
• Acts as information resource about assigned areas to technical writers and other Quality Assurance Analysts.
• Performs complex workflow analysis and recommends quality improvements.

REQUIRED QUALIFICATIONS

• Experience:
• Twelve (12) years of experience
• Certifications:
• Information Technology Infrastructure Library (ITIL 4) Foundation Practice Manager Managing Professional Strategic Leader OR Master
• Help Desk Institute (HDI)
• Education:
• Bachelors degree in a related field
• Clearance:
• Must possess a final Top Secret
• Skills:
• Formal Audit Leadership: Proven ability to lead organizations through ESM CCRI and/or CORA audits
• Quality Assurance and Control: Knowledge of quality assurance and quality control principles methods and tools.
• Risk Management: Understanding of risk management processes and how to apply them to ensure the quality of cybersecurity processes and products.
• Process Improvement: Skills in identifying areas for improvement and implementing changes to enhance quality and efficiency.
• Communication: Strong communication skills to effectively convey quality standards and expectations to team members and stakeholders.
• Problem-Solving: Ability to identify analyze and resolve quality-related issues.
• Attention to Detail: Keen attention to detail to ensure all aspects of a project meet the required quality standards.
• Project Management: Knowledge of project management principles to oversee quality assurance activities within projects.

Overview

We are seeking a Senior QA Manager to join our team.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Customer customers.

We offer our full-time employees a competitive benefits package to include health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Fort Belvoir Virginia
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizenship
• Final Top Secret Clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice and additional certification requirements may be required.

EQUAL EMPLOYMENT OPPORTUNITY

To provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment.

Required Experience:

Manager