Office Manager (Administrative Assistant IV)

Job Announcement

Join a professional team of caring individuals supporting older adults in our community. This key position provides administrative support to the Adult Day Health Care (ADHC) program. This program serves an adult population with dementia, physical impairments and intellectual disabilities. This position provides general administrative support to the ADHC team, caregivers, participants, and other County departments who work together to provide care (i.e., Fastran, Department of Family Services, and Area Agency on Aging). Must have the desire to interact with adults who need extra support and work independently in an unconventional office setting with frequent distractions. Must be knowledgeable in Department of Social Services and Medicaid regulations. Assists in determining financial eligibility for the program, prepares monthly billing statements for both Medicaid and private pay clients, tracks and processes payment information. Assists with statistical reporting, budget preparation and in preparing the monthly newsletter and calendar for the center. Note: The assigned functional areas of this position are general administrative support, fiscal operations, and records management.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position .) General Financial Duties Reviews and approves disbursement forms; Recommends changes to agency/work unit administrative policies, procedures and methods; Uses existing spreadsheets and databases to interpret and organize resource information; Provides customized reports to analysts or others in the unit. Fiscal Administration Approves and authorizes accounts through corporate system; Monitors external accounts and resolves discrepancies; Reviews and reconciles status reports. Accounting Supervises staff performing clerical accounting duties at the Asst. II and III levels; Resolves problems by performing qualitative review of individual cases; Enters data into corporate accounting systems and reconciles a wide variety of accounts receivable/payable; Performs petty cash custodial duties; Audits clerical accounting procedures in other agencies. Purchasing Researches and recommends equipment/vendors and prices; Determines substitutes for supplies and low value equipment; Verifies the accuracy of and updates the department equipment and/or fixed asset inventory; Authorizes requests for goods and services in corporate system; Monitors contract compliance (e.g., expirations, payment terms, costs); May act as procurement card manager. Scheduling & Coordinating for others Manages supervisor's calendar which may require negotiating time and place; Researches and negotiates with hotels, etc. for best logistical arrangements for rooms; Makes complex scheduling arrangements involving multiple parties, including informing all relevant parties; Independently makes and cancels meetings depending on the subject and attendees; Determines what confidential information can be disseminated and to whom; Arranges for special room or equipment needs and/or multiple locations & individuals; Coordinates domestic and foreign travel arrangements for executive/work unit head, unit personnel, and visitors; Participates in the planning and coordination of national and international meetings (e.g., reserves sites, meeting logistics, publicity. Communication Independently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature; Coordinates data collection and provides information to others including executive/work unit head; Explains policies of the functional area (e.g., purchasing, travel, and leave). Office Management Performs/supervises several administrative functions (e.g., records management, reception); Manages a small work unit; Analyzes short-term administrative needs of the unit (e.g., status of supplies and equipment, determining if work order is needed); Notifies relevant individuals of work progress and inquires as to its status. General Administrative Develops filing systems (paper and/or electronic); Develops internal mailing processes and procedures; Prepares non-routine responses to correspondence; May supervise general administrative functions. Receptionist/Public Contact Oversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures; Interprets county rules & regulations to employees, management, and the public using discretion as to proper application. Word Processing/Typing Develops macros; Serves as unit expert or lead over other clerical/administrative positions. Information Systems/Software Develops macros; Creates and maintains databases; Generates unique reports; Creates complex spreadsheets for work unit; Diagnoses and resolves simple software/hardware problems; Maintains Web pages; Designs and lays out publications using specialized software packages; May supervise. Reports Prepares routine reports and statistics based on information compiled from various sources; Determines report format and elements. Payroll Prepares and/or supervises preparation of complex payroll (e.g., shift differential, overtime, multiple grants, 56 hour workweek, FLSA). Researches payroll issues (e.g., overtime, leave hours). Interprets policies & procedures. Personnel Initiates the full range of processing for complex personnel actions; Conducts new employee orientation within assigned agency, including notifying employees of Period of Initial Eligibility and the importance of compliance; Counsels employees on basic benefit questions; Uses Human Capital Management Enterprise Resource Planning system regularly to process departmental HR transactions; Updates s using information obtained from employee, supervisor, evaluations and samples; Resolves personnel processing problems on personnel policy/procedures with interpretation from appropriate resource (e.g., DHR); Completes job recruitment packages including drafting advertisement language for non-professional job announcements; Serves as liaison between supervisor/manager and HR regarding routine personnel actions; Advises supervisor and provides information regarding HR policies and procedures. Prepares diversity report.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides; Position may require knowledge of basic principles and methods of a technical or professional field. Math Skills Basic math skills. Word Processing/Typing Intermediate skills in use of applicable Microsoft Office Word. PC Skills Intermediate skills in the use of applicable Microsoft Office Suite software; Intermediate skills in the use of agency specific software applications. Communication Ability to communicate well through written and oral means. Information Abilities Ability to gather, integrate, and analyze simple data. Interpersonal Abilities Ability to establish and maintain effective working relationships with both external and internal contacts. Purchasing and Accounting Ability to perform data entry into Purchasing/Logistics Enterprise Resource Planning systems and/or Financial Enterprise Resource Planning systems in at least five functions. Personnel and Payroll Ability to perform complex Human Capital Management Enterprise Resource Planning system functions (e.g., establish a position, create a PCF, determine cost center codes, etc.). Executive Assistance Ability to maintain confidentiality and be sensitive to political issues.

Employment Standards

MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s). CERTIFICATES AND LICENSES REQUIRED:

• Valid driver's license (required)
• CPR/First Aid (required within 3 months)
• AED (required within 3 months)

• Self-motivated, results-oriented candidate with experience providing administrative support in a high volume clinical/healthcare office setting with multiple interruptions.
• Experience dealing with Medicaid and/or Department of Social Services regulations, deadlines, or audits.
• Experience working with older adults including those with dementia and intellectual disabilities.
• Experience with third party medical billing, Medicaid billing, data entry/database maintenance, filing systems and proven capability of resolving issues/concerns in a prompt and professional manner.
• Must have a high level of integrity and discretion in handling confidential information and professionalism in dealing with customers and colleagues.
• Position requires the candidate to work independently and in a team environment, be proactive, exercise good judgment, use critical thinking skills, be highly organized and have excellent interpersonal skills.
• Excellent customer services skills with the ability to interact in a friendly, service-oriented and professional manner with internal and external customers.
• Proficient in Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.