Family PASS - Case Manager

Title: Family PASS Case Manager

Department: Admin

Reports to: Senior Case Manager, Family PASS

FLSA Status: Exempt

Salary: $52-56K

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role:

The case manager works under the supervision of the Senior Case Manager and assists low-income working families who have experienced homelessness and those at risk of homelessness. Case manager’s primary responsibilities are to the Family PASS Self-Sufficiency Program, which provides long-term intensive case management for up to three years and works with county resources to help clients attain the education and skills training needed to become economically self-sufficient with a focus on increased earnings through job training and additional education. The case manager supports a caseload of 15-20 households. Case Managers are to implement services with a trauma-informed, strengths-based, and client-centered approach while assisting households to work toward self-sufficiency. The case manager works closely with their supervisor to accomplish program goals and priorities in accordance with agency philosophy and values, and best practices for homelessness and survivors of domestic violence.

Requirements

Duties and Responsibilities:

• Interviewing and screening clients for eligibility for Family PASS’s Self-Sufficiency Program.
• Assessment of client strengths and needs. Complete ongoing biopsychosocial-spiritual assessment to determine client strengths and needs and to ensure stability.
• Develop and/or revises individualized client-centered case plan goals and action plans.
• Coordination of linkage and referral to community resources to include services such as education/training, career counseling, mental health services, financial literacy, legal services, childcare, medical/dental services, etc.
• Using a holistic approach consult with supervisors, and/or other programs to help families overcome barriers to meeting goals and objectives.
• Advocate for client needs to ensure housing and financial stability.
• Plan, schedule, coordinate, and facilitate meetings with clients on an ongoing and as needed basis.
• Be prepared for and actively participate in staff meetings, training, and one on one supervisions and any other meetings determined necessary.
• Creating, tracking, and maintaining client case files in accordance with agency and best practice standards.
• Timely documentation of client contacts and case management activities in relevant databases and client files.
• Ensure client data is entered into client lists and other relevant databases in an accurate and timely manner.
• Perform other duties deemed necessary to support the program and agency.

About You:

Required:

• A bachelor's degree in social work/human services, related field, or commensurate experience
• 1+ years of case management/ direct services
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver’s License, personal reliable transportation, up to 50% local travel required for appointments
• Ability to Drive a 15-passenger van and/or minivan

Preferred:

● Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic).

● Experience with providing services to clients experiencing domestic violence, homelessness, mental health, or substance abuse issues.

Physical Requirements:

● Annual TB Test is required.

● Ability to sit or stand for long periods.

● Ability to lift items weighing 10-20 pounds.

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. 

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected] .

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance. 

Equal Opportunity Employer. 

**We are unable to sponsor or take over sponsorship of an employment visa at this time.** 

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.