Shift Leader

Shift Leader

A Shift Leader is responsible for providing support to manager's by acting as Manager on Duty (MOD), handling day to day managerial tasks including checking in orders, placing orders, staffing, cash handling, guest management and opening and closing the restaurant. Shift Leaders will take orders, run food, maintain a clean and organized dining room, bag and deliver to go orders, enforce team deployment in the front of house, ensure prep is completed for service, support bartenders as needed and be the go to contact for any issues on shift if managers are not present.

Duties And Responsibilities

• Service
• Greeting guests upon arrival
• Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between
• Memorize the menu at your location
• Able to read readily available recipes to make store specific cocktails
• Cash handling
• Responsible for handling guest complaints on shift
• Can cover any FOH position in event of a call out
• Memorizes Steps of Service for cashier, bar and expo
• Sanitation/Food Safety
• Sweep and mop floors
• Sanitize and wipe down tables and other surfaces
• Maintain beverage and salsa stations
• Clean bathrooms
• Ability to complete internal health audits
• Follows checklists for opening and closing
• Check food and equipment temperature to ensure food safety compliance
• Able to complete line checks and provide feedback when food does not meet spec
• Leadership
• Able to open and close the restaurant solo
• Complete a check out for every FOH team member before they conclude their shift
• Ensure all prep for FOH is identified at the beginning of the shift and completed by the end of the shift
• Holds peers accountable to company standards
• Go to trainer for cashier position at your location
• Admin
• Data entry, including invoices
• Able to properly receive and verify paper and alcohol orders

Attitude

• Friendly
• Possess a sense of urgency
• Thoughtful
• Natural ability to connect with others quickly
• Intuitive
• Responsible
• Curious

Qualifications

• Minimum
• Able to speak English
• Comfortable working with a team
• Basic math knowledge, particularly addition and subtraction
• Able to take constructive criticism
• Able to handle conflict with potential guest issues
• Ability to read and follow instructions
• Good verbal communication skills
• Comfortable with technology (POS systems, printers, KDS, etc)
• Able to multitask and prioritize on the fly
• Conflict resolution, both with guests and team members
• Preferred
• Prior experience in a restaurant job
• Prior experience with Revel, Ctuit, and/or Zenput
• Can speak English and Spanish
• Prior management experience
• Food Manager certification
• Any local certifications that are required in the store's jurisdiction

Physical Requirements

• Able to lift 25+ pounds
• Able to stand on their feet for 8 hours uninterrupted
• Able to be stationary for multiple hours at a time completing repetitive tasks
• Able to move quickly throughout the restaurant
• Able to access and navigate all areas of the restaurant
• Able to work in excessive heat and cold associated with the kitchen environment