FS8 - Front Desk Associate

Job Description

Job Description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

• Greet members and guests warmly, create an energizing first impression, and maintain a positive studio atmosphere throughout every shift
• Book, reschedule, and follow up on class reservations proactively ensuring every member gets into their next class
• Handle in-studio membership sign-ups, renewals, and questions about pricing, packages, and class formats
• Sell and assist with FS8 merchandise, keeping the retail area stocked, organized, and visually appealing
• Support social media efforts capturing studio content, posting Stories, and engaging with the local wellness community online
• Assist with day-to-day administrative tasks including emails, scheduling support, and member communications
• Maintain a clean, tidy studio sweeping, wiping down equipment, restocking supplies, and keeping common areas pristine
• Be a knowledgeable resource for members and prospects on classes, instructors, and the FS8 method
• Assisting with studio set up and off site events
• Communicating any employee or client complaints and grievances to management, and supporting a timely and appropriate resolution
• Proactively identifying and reporting any visible maintenance or equipment issues to ensure a safe and seamless client experience

• Genuinely passionate about Pilates, fitness, and the wellness space you live the lifestyle
• A natural communicator who is warm, articulate, and at ease talking with a wide range of people
• Detail-oriented and organized, with the ability to juggle multiple tasks during busy class transitions
• Comfortable and confident on social media platforms (Instagram especially)
• A self-starter who takes initiative and doesn't need to be asked twice
• Sales-minded and excited to share and recommend memberships and merchandise
• Reliable, punctual, and proud of the space you help run

• Availability for a minimum of 15 hours per week, including consistent weekend shifts (Saturday and/or Sunday availability is required)
• Previous customer service, retail, or front desk experience preferred
• Experience with booking or studio management software a plus (Mindbody, etc.)
• Interest or background in Pilates, yoga, or group fitness strongly preferred
• Basic computer proficiency and comfort with digital communication tools

• Complimentary FS8 Ballston classes
• Staff discounts on FS8 merchandise
• Be part of a close-knit, passionate team in a growing global studio brand
• Opportunity to grow within the studio and take on additional responsibilities