Wireless Enrollment Associate

Job Description

Job Description

Our company is a dynamic sales and marketing firm in Virginia Beach, and is actively seeking highly organized and empathetic individuals to join our thriving team as Wireless Enrollment Associates representing AT&T. This is an exceptional entry-level opportunity for those eager to build a successful career by directly guiding customers through the seamless setup of leading wireless services, all while receiving comprehensive, hands-on training.

As a Wireless Enrollment Associate, you'll undergo intensive hands-on training to develop your skills in direct customer interaction and precise sales management specifically for wireless services. This training prepares you to confidently guide customers through the final steps of signing up for wireless plans, ensuring accuracy and clarity throughout the entire enrollment and device activation process.

At Pillar Management, we deliver direct, results-driven solutions that simplify the customer journey for leading telecommunications services. We focus on ensuring a flawless enrollment experience, and we prioritize meticulous attention to detail, clear communication, and customer satisfaction, ensuring that new wireless users feel confident and connected from day one. Our core mission is to bridge the gap between service interest and successful activation.

• Directly engage with prospective wireless customers who are ready to sign up for services, providing clear guidance through the final enrollment stages.
• Explain wireless plans, terms, conditions, and pricing with clarity and patience, ensuring customers fully understand their new service.
• Guide customers step-by-step through the sales process for wireless activation and device setup.
• Precisely collect and enter customer data into designated wireless provisioning systems, verifying accuracy and completeness for activation.
• Perform device activations and basic setup procedures efficiently.
• Address any final customer questions or concerns regarding their new wireless service, providing reassuring and accurate information directly.
• Collaborate seamlessly with direct sales and customer service teams to ensure a smooth transition for the customer from initial interest to active wireless service.
• Proactively identify and troubleshoot basic enrollment or activation obstacles, escalating complex issues as needed to ensure customer satisfaction.

• Experience in direct customer service, administrative support, retail, or roles requiring high attention to detail
• Exceptional verbal communication skills, with the ability to convey detailed information clearly
• High degree of accuracy and meticulous attention to detail in sales entry and documentation.
• Strong organizational skills
• A proactive, customer-centric mindset with genuine empathy and a commitment to ensuring positive experiences.
• Demonstrated ability to follow established processes and procedures precisely.
• Professional demeanor and integrity in handling sensitive customer information.