Front Desk Receptionist and Customer Service Representative

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Dog's Downtown is a full-service Pet, Therapy Dog and Service Dog Training, boarding, and daycare facility located in Chantilly, VA.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

For the right candidate, this position will include the development and management of social media content.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Dog Loving/ Knowledgeable
• Ability to multi-task, prioritize, and manage time effectively
• Ability to handle, interact with and check in Dog guests
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• College Degree or extensive experience in the field

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Education:

• High school or equivalent (Required)

Work Location: In person