Business Support Analyst

Posting Details Posting Details

Working Title Business Support Analyst
Position Number 00764A
Department PARKING FACILITIES
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category C Technicians
Job Description This position will manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software. This position will be the primary point of contact for customers participating in the 3rd party customer program and will be responsible for establishing the accounts in the parking management system, providing technical assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy.
Type of Recruitment
Knowledge, skills and abilities Some knowledge of MS Office Software Applications.


Some knowledge of T2 Flex Parking Management System (PMS), including some knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal or other similar related systems/software/applications.


Excellent verbal and written skills.


Excellent interpersonal skills with demonstrated ability to effectively work and communicate with customers.


Good customer service skills, including problem solving, conflict resolution, and account relationship management.


Superb keyboarding, grammar, spelling and proof reading skills.
Special licenses, registration or certification None
Education or training None
Level and type of experience Considerable administrative experience in an office or university environment. Considerable experience managing data processes, information management, and reporting.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)Expert with MS Office Software Applications. Expert Knowledge of T2 Flex Parking Management System (PMS), including knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal. Demonstrated project management experience to successfully on-board new customers and evaluate current processes and recommend opportunities to improve efficiencies. Ability to interpret, apply, and explain established policies and procedures. Demonstrated ability to effectively communicate and conduct in-person and over the phone training for external users of PMS.
Conditions of Employment N/A
Annual Salary/Hourly Rate Salary range between $ - 40,000 - $45,000
Posting Detail Information

Job Requisition Number S03252
Job Open To General Public
Open Date 03/18/2026
Close Date 04/17/2026
Open Until Filled No
Special Instructions Summary Please complete the state employment application in full and attach the requested documentation to facilitate the interviewing and hiring process.
Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.
Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.


To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.


To request an AHP Letter, use this link: or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please describe your experience in the parking, transportation, and mobility industry.

  (Open Ended Question)

• * Describe your experience with parking ticket appeals and reappeals processes.

  (Open Ended Question)

• * Describe your experience with electronic data records management as it relates to a parking management system.

  (Open Ended Question)

• * Describe your experience with interdepartmental collaboration efforts.

  (Open Ended Question)

Applicant Documents

• Resume

• Cover Letter/Letter of Application

• Contact Information for Professional References

• Yellow Layoff Form

• Blue Layoff Card

• AHP Letter