Field Engineer (274900)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Field Engineer

Location: Newport News, VA

Duration: 12 months

Pay Rate: $25/hr.

No of Positions: 1

Seniority Level: Mid to Senior Level

Job Function: Information Technology

Company Industry: Information Technology

Job Description:

• Work Address: Newport News, VA area
• Is this contract to hire/possible extension? Temp to perm possible
• Shift start time and end time? Mon Fri, 8a to 5p
• Driving or Non-Driving? Non-Driving but may have to drive between sites
• Duration: 12 months - possible extension if needed
• Targeted Start date: ASAP

Prescreen Questions:

• How many years experience do you have with computer hardware set up?
• How many years experience do you have with basic hardware troubleshooting experience?
• How many years experience do you have with basic software troubleshooting experience?
• Do you have an A+ Certification?

Job Responsibilities:

• Computer hardware set up, basic hardware and software troubleshooting stills
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description:

• 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.