Administrative Assistant
- Built on over a century of dedication, Maola is always looking ahead—investing in our people, strengthening our communities, and securing fresh, local dairy for the future.
- Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.
- We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more—available within your first month.
- Our employees are an integral part of who we are — what you do and what you think matters
- Routes incoming calls, takes and communicates accurate messages to employees.
- Greets visitors, obtains appropriate information and advises employee of visitor's arrival.
- Distributes all incoming mail. Assists with outgoing mail and Fed Ex, including AR statements and AP checks.
- Orders and distributes all office supplies.
- Provides assistance with data entry and filing.
- Provides accounting support as needed. This includes bank deposits from 14 branch locations and various deposit spreadsheets for reconciling purposes.
- Research customer and sales request for invoice copies, pulls and sends to the appropriate departments.
- Run queries, download into excel or PDF to send statements via email.
- Responds to customer complaints.
- Completes School Bid Forms.
- Other duties as assigned.
- At least a high school degree or equivalent with at least 2 years of related experience.
- At least 2 years of experience with phone etiquette (answering, transferring, resolving customer concerns, etc.)
- At least 2 years of experience with data entry, and completing data reconciliation.
- At least 2 years of experience interfacing with customers regarding orders and providing positive resolutions.
- At least 2 years of experience with Microsoft Office suite (MS Word, Power Point, Excel).
- Experience with order management software, SAP experience preferred.
- Experience working in a fast paced, high energy environment.
- Experience exercising discretion, discernment and confidentiality.
- Communication
- Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
- Accountability
- Take responsibility for actions and anticipate challenges before they arise.
- Solve problems both within and outside of departments, proactively addressing issues as they occur.
- Customer Focused
- Prioritize understanding and meeting both internal and external customer needs.
- Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
- Initiative
- Proactive in identifying opportunities and addressing potential threats.
- Act independently and decisively, rather than waiting for situations to demand action.
- Problem-Solving
- Possess the ability to identify and address complex issues with minimal guidance.
- Skilled at analyzing challenges and finding practical, effective solutions.
- Collaboration
- Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
- Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.
- The individual would encounter normal office environmental conditions.
- The noise level for the work environment would be considered in the moderate range (example: computers, printers, light traffic).
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