Student Accounts Assistant

About Roanoke College

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society’s most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we’re building on momentum and offering a Roanoke experience for today’s students and a legacy that belongs to every Maroon. Learn about the College's new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner .

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.

The Position

Provide courteous, professional service to students, parents, faculty, and staff. Must possess exceptional customer service, phone and clerical skills, and flexibility to assist in daily operations for the Student Accounts/Cashiers Office.

Key Responsibilities :

• Provides “first contact” clerical support for the Business Office in regards to covering phone calls and walk in traffic; receipts for payments made in person. Flexibility to meet demands of the day.
• Triage specific student and parent questions and problems concerning student accounts; directing calls to billing staff or director as needed for in depth research or need for privacy for situation.
• Serves as backup for posting and daily reconciliation for Student Account Processor.
• Invoice charges turned over (parking, room unlocks, etc.); removal on approved appeals.
• Responsible for sorting and distribution of incoming mail for the entire Business Office.
• Manages transfer of funds to the Maroon Card for students; loading funds for campus and any inquiries on status.
• Billing for special 3rd party billing of outside scholarships, foundation, FL and TX Prepaids
• Weekly Processes loan notifications to each student who receives loan funds in electronic form.
• Review Transcript holds weekly to release as resolved so ordering transcripts is not delayed.
• Manage May Travel deposits, billing for trips, reconciling with Dean’s Office, and Refund as needed
• Prepare monthly JE for moving funds between student account and Maroon Card.
• At minimum monthly reconciliation of Transact POS register; preparation of deposit for posting.
• Annual renewal & set up of Nelnet (or other vendor) monthly payment plans, reconcile reports, communicate with parents/students on plans and adjust accounts as needed, train other AR staff on reporting. Utilize Nelnet marketing, order with Print Shop a reference piece for parents for SIMS.
• Manage releases on Nelnet accounts with sufficient plans in place prior to check-in, preREG, etc.
• Working with Advancement on donations; clearing grads Maroon Card funds; prepare JE & refunds.
• Assists with preparation for SIM orientation and student fall check-in.
• Assists with the distribution of accounts payable and student refund checks
• Support office in maintaining supplies, ordering paper; verification checkpoints of cash in vault.
• Provides back-up assistance for scanning and other Business Office functions as needed
• Perform other duties as assigned.

Education, Experience, Skills, and Abilities :

• Bachelor’s degree in related field
• Strong interpersonal and communication skills
• Prior experience in Business Office setting preferred