AV/Infrastructure IS/IT Specialist
- Primary role: Subject matter expert in the installation environment in the Audio-Visual field.
- Maintain and manage the Audio Visual (AV) architecture on NIPR and SIPR networks, firmware upgrades, event support requirements, off-site location support.
- Provide additional technical support necessary when needed.
- Additional support to include conference room build out / maintenance, routine cable maintenance, and equipment inventory.
- Prioritize end user trouble tickets, assist with problem as they arise and point direct users to the appropriate department/office for action.
- Provide day-to-day support in for Video Teleconferencing (VTC) and A/V conference rooms.
- Secret (TS desired)
- Security+ CE
- GIAC Security Essentials Certification (GSEC)
- Security Certified Network Professional (SCNP)
- System Security Certified Practitioner (SSCP)
- Minimum of five (5) years of operational experience in the Audio-Visual field
- 5+ years' experience requiring the following:
- Government customer support
- A position that requires ensuring positive customer relationship
- Independence in problem solving and analytical skills
- Time management, accountability and relationship skills
- Ability to multitask and effectively manage multiple priorities
- Strong PowerPoint skills
- Strong Microsoft Office skills (Word, Excel, PowerPoint)
- Active Microsoft Operating System Certification (e.g. Windows 10) OR one (1) AV/VTC certification
- Knowledge in Extron A/V equipment
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