Site Administrator Technician - VA St. Brides/Indian Creek CC
- Troubleshooting, correcting, and servicing issues with inmate technology systems which includes but is not limited to addressing basic telephone repair and maintenance needs of the facility.
- Experience hardware troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
- Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring including, but not limited to knowledge of wiring color code and fabrication of data cabling.
- Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
- Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment and wiring at all assigned inmate correctional facilities.
- Meeting all service requirements as set forth by the customer contract.
- Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
- Strong time management skills and controlling service-related expenses
- Delivering service resolve in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
- Provide onsite instruction and training for site personnel, as necessary.
- The work atmosphere will be relevant to jail, and prison environments, with stringent security guidelines to be maintained at-all-times
- Return damaged or inoperable equipment in accordance with Return Merchandise Authorization process
- Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
- Safely drive company or personal vehicle to various facilities throughout the assigned state.
- The willingness and ability to travel to various customer sites daily with the potential for overnight trips
- Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.
- 2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various telecommunication systems (telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)
- 2+ years of experience with computer / network installation and repair. Knowledge of VLAN, advanced knowledge of network configurations, telecom and VOIP a plus.
- Strong organizational, interpersonal, presentation and communication skills
- High School Diploma or GED. Some college courses preferred.
- Exceptional customer service skills
- Proficient in Windows OS, MS Office, and other software programs that may be required
- Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Must possess a valid driver’s license
- Daily travel throughout assigned geographical area – overnight travel possible.
- Must be able to consistently pass criminal background screens.
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