M&R Coordinator

Main Purpose of the Role:

The Regional Maintenance & Repair (M&R) Coordinator supports the Regional M&R Department and reports directly to the Regional Maintenance and Repair Manager. This role is responsible for monitoring, validating, and reporting on all maintenance and repair activities related to reefer units, gensets, and dry containers across the region. The Coordinator ensures accurate governance of repair estimates and invoices, maintains equipment inventory data, and provides essential Excel‑based reporting to support operational transparency and cost control. In addition, this position manages third‑party billing and invoicing associated with maintenance and repair work performed on ZIM equipment throughout the United States.

Main Tasks:

• Reconcile discrepancies.
• Request estimates/evac/offhire on oos equipment.
• Update AgenTeam to reflect correct status.
• Request access to oos equipment.
• Maintain low oos equipment inventories.
• Maintain a satisfactory A3 Damage Over 10 report.
• Request equipment estimates.
• Verify proper flow of EOS to AgenTeam.
• Resolve Crystal report errors.
• Validate/physical inspection of estimates/equipment.
• Request estimate revision to follow ZIM M&R policy.
• Approve/Request approval from head office.
• Follow up with vendor of approved estimate repairs.
• Confirm repairs completed according to ZIM’s M&R policy.
• Update AV status & notify terminal.
• Review estimates for possible 3rd party claim.
• Gather documentation necessary for 3rd party claim.
• Notify liable party of 3rd party claim intent.
• Forward 3rd party claim documentation to head office.
• Validate/Approve.
• Process PO/MPO via SAP workflow.
• Maintain cost savings initiatives.
• Reporting of M&R cost savings.
• Assist with over the road equipment issues.
• Assist with terminal/depot equipment issues.

REQUIREMENTS

• Academic education: Graduate from a technical school or two-year college or four years related experience and/or training; or equivalent combination of education and experience.

• Must be mechanically inclined preferably with knowledge of shipping containers.

• Must be customer service oriented, attentive to detail, well organized, capable of multi-tasking, and flexible to change priorities.

• Ability to execute Excel based reporting a must.