Dispatcher - Main Campus (Hiring Immediately)
- Serve as the central point of contact for service requests, dispatching staff efficiently across assigned areas
- Monitor incoming requests and prioritize tasks based on urgency, location, and operational needs
- Coordinate daily workflows to support patient care, clinical operations, and hospital services
- Communicate clearly with frontline staff, supervisors, and leadership to ensure timely response and follow-through
- Track request status and update systems to reflect completed, delayed, or reassigned tasks
- Use dispatch and tracking systems (e.g., EPIC Grand Central or similar tools) to manage workflows and activity
- Identify service delays or coverage gaps and proactively escalate issues when needed
- Support shift transitions by ensuring continuity of service and clear handoff communication
- Assist with special projects, coverage planning, and operational improvements as assigned
- 2+ years of experience in dispatch, coordination, operations support, or a related role (healthcare environment preferred)
- Comfortable working in a fast-paced, high-volume setting with competing priorities
- Ability to work independently while collaborating closely with frontline teams and leadership
- Strong problem-solving skills and sound judgment when managing urgent requests
- Basic computer proficiency and comfort learning new systems and workflows
- Strong organizational skills with the ability to manage multiple requests simultaneously
- Clear, calm, and professional communication across teams and departments
- Attention to detail and accuracy when tracking requests and documenting activity
- Reliability and accountability to ensure operational needs are consistently met
- Ability to remain composed under pressure and adapt to changing priorities
- Service-oriented mindset with a focus on supporting patient care and team success
- Location: 1275 York Ave (Main Campus)
- Schedule: Mon to Fri 3pm to 11pm. Must be flexible. Weekends as neede.
- Report to Manager, Facilities Inventory & Operations
- Compensation Philosophy
- Benefits
FSLA Status: Non-Exempt Closing : At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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