Help Desk

Responsibilities for this Position

Location: USA VA Manassas
Full Part/Time: Full time
Job Req: RQ214323

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Top Secret

Public Trust/Other Required:
None

Job Family:
Technical Support Services

Job Qualifications:

Skills:
Identifying Problems, Problem Resolution, Professional Etiquette
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

HELP DESK TECHNICIAN III

At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office.

• Providing a high level of technical support and service to our remote customers.
• Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk.
• Demonstrating attention to detail, problem solving, and desire to provide great customer experience.
• Delivering excellent customer service via phone, chat, email, and tickets.
• Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment
• Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes.
• Supporting Active Directory accounts, GPO's and other items
• Documenting and tracking customer incidents and requests via ticketing management system.
• Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
• Serving as subject matter expert to answer questions about software and related issues.
• Support zero trust

WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician III must have:
Education: Associates of Arts/Associates of Science
Experience: 3+ years of related experience
Security clearance level: Top Secret
US citizenship required
Role requirements:
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $63,750.00 - $86,250.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Manassas

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI282171579

HELP DESK TECHNICIAN III


At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.


HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:


Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office.

• Providing a high level of technical support and service to our remote customers.
• Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk.
• Demonstrating attention to detail, problem solving, and desire to provide great customer experience.
• Delivering excellent customer service via phone, chat, email, and tickets.
• Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment
• Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes.
• Supporting Active Directory accounts, GPO's and other items
• Documenting and tracking customer incidents and requests via ticketing management system.
• Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
• Serving as subject matter expert to answer questions about software and related issues.
• Support zero trust

WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician III must have:
Education: Associates of Arts/Associates of Science
Experience: 3+ years of related experience
Security clearance level: Top Secret
US citizenship required
Role requirements:
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work
Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.


The likely hourly rate for this position is between $63,750.00 - $86,250.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.



Scheduled Weekly Hours:
40



Travel Required:
None



Telecommuting Options:
Onsite



Work Location:
USA VA Manassas



Additional Work Locations:



Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.


We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.


Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI282171579