Front of House Shift Lead

Job Description

Job Description

Job Description: Front of House Shift Lead

Position Title: Front of House Shift Lead
Department: In-Store Operations
Reports To: General Manager
Location: Andy’s Pizza DC/MD/VA

Andy’s Pizza is a restaurant group specializing in delicious pizza by the slice. We pride ourselves on our commitment to quality, customer satisfaction, and a vibrant work culture. At Andy’s we are curious, accountable, proud, fun, and believe in genuine hospitality (in and out). Andy’s Pizza is the proud winner of the World Pizza Championships, winner of Washington City Paper Best Pizza of DC 3 years running and are excited to be included in the Washington Posts Fall Dining Guide. As we continue to expand, we are seeking a dynamic Front of House Shift Lead to assist in the daily operations of our restaurant.

Job Summary:

The Front of House Shift Lead is responsible for assisting front-of-house operations during their assigned shift, ensuring exceptional guest experiences, operational excellence, and team performance. This role requires experience with duties such as customer service, operations, team development, cash handling and teamwork . This position works closely with the back-of-house team and management to ensure smooth service and that we consistently exceed guest expectations.

Key Responsibilities:

• Customer Service
  • Greet guests with enthusiasm and ensure an exceptional hospitality experience
  • Act as the first point of contact for guest concerns and resolve issues promptly and professionally
  • Ensure all orders are accurate and delivered in a timely manner
  • Go above and beyond to create memorable guest experiences
• Operations
  • Oversee shift flow, ensuring proper staffing coverage and efficient service
  • Maintain organization and cleanliness of the front-of-house area throughout the shift
  • Ensure all cleaning procedures, schedules, and checklists are completed
  • Follow and enforce all food handling procedures and safety standards
  • Communicate effectively with back-of-house team members to ensure seamless service
• Team Development
  • Model exceptional hospitality and professionalism at all times
  • Provide real-time feedback and direction to ensure service standards are met
  • Assist with training new team members on policies, procedures, and service expectations
  • Foster a positive, accountable, and team-oriented work environment
• Cash Handling
  • Oversee register operations and ensure accurate and efficient guest checkouts
  • Monitor cash drawer accuracy and ensure all cash handling procedures are followed
  • Assist with opening and closing duties, including cash reconciliation when required
• Teamwork
  • Collaborate with management and back-of-house teams to deliver a best-in-class guest experience
  • Support company initiatives and help achieve the goal of being every guest’s “Favorite Neighborhood Pizza Shop”
  • Step into service positions as needed to support the team during peak periods

Qualifications:

• Previous front-of-house or hospitality experience required
• Friendly, outgoing, and professional demeanor
• Ability to lead by example and motivate a team
• Strong problem-solving and decision-making skills
• Ability to work a flexible schedule
• Availability on weekends and holidays
• Strong attention to detail and organizational skills
• Positive attitude and willingness to learn
• Ability to take direction and provide direction
• Excellent communication skills

Preferred Skills:

• Leadership experience preferred
• Experience with Square POS
• Bi-lingual (English/Spanish)

Benefits:

• Hourly rate + Tips
• Weekly payroll
• Health, dental, and vision insurance – Kaiser Permanente and Delta Dental & Vision
  • Minimum 30 hours worked per week for eligibility
  • Eligible after 30 days of employment
• 401(k) plan with a 4% company match
  • Eligibility after 1 year of employment
• Accrued PTO/Sick Leave
  • 80 hours per year maximum
• Employee discounts on food and beverages
• Opportunities for growth and advancement within the company