Customer Service & Billing Specialist

Abacus Corporation is a family-owned leader in workforce and talent solutions with over 80 years of experience. We specialize in connecting skilled professionals with direct hire opportunities across industries like industrial, security, healthcare, finance and professional services.

Known for our supportive culture and long-standing client partnerships, Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.

Job Summary

This position is responsible for resolving customer complaints and billing inquiries, correcting errors in customer accounts, processing account changes, and assisting customers with a variety of service-related issues within an assigned area.

The role also involves investigating active, final, and delinquent accounts for suspected misuse or theft of public utility services. Responsibilities may include collecting, compiling, and documenting data and evidence; generating service orders; contacting customers to resolve concerns; entering billing information into relevant systems; and coordinating with internal and external departments.

The ideal candidate will have strong analytical skills, excellent communication abilities, and experience handling customer service or billing-related tasks in a fast-paced environment.

Key Responsibilities

• Respond to customer and business inquiries via phone, email, or fax regarding billing and account concerns

• Investigate and resolve complex customer service and billing issues, ensuring timely follow-up and resolution

• Review and analyze customer account data and utility usage to identify discrepancies or concerns

• Process billing adjustments, account updates, and payment applications accurately

• Generate service orders and maintain detailed records of account activity

• Compile and document data, evidence, and account history for reporting and compliance purposes

• Prepare and submit daily and monthly activity reports

• Communicate with internal departments and external partners to resolve issues

• Interpret meter readings and system data to apply appropriate actions to accounts

• Maintain knowledge of applicable City codes, collections laws, and regulations related to utility services

Minimum Qualifications

• At least 2 years of experience in customer service, billing, or a related field

• Equivalent combinations of education and experience may be considered

Knowledge & Skills

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)

• Strong attention to detail and ability to manage multiple tasks under deadlines

• Excellent problem-solving and analytical skills

• Strong verbal and written communication skills

• Ability to research and resolve account discrepancies effectively

• Strong mathematical and data interpretation skills

• Experience providing professional and timely customer service to internal and external stakeholders

• Familiarity with standard office equipment (printers, fax machines, etc.)

Why Join Us?

• Competitive hourly pay

• Opportunity to work in a dynamic and service-driven environment

• Gain valuable experience in billing operations and customer account management