ServiceNow Certified Technical Enterprise Architect (CTA) - Federal IT Program (Remote)

About the Role

We are seeking a highly experienced ServiceNow Architect to lead the architecture, design, and implementation of enterprise-wide solutions on the ServiceNow platform. You will provide hands‑on technical leadership across multiple functional areas including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine, driving strategic platform decisions in support of a large federal program.

Key Responsibilities

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical SME on platform capabilities including:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Security Operations (SecOps)
  • Strategic Portfolio Management (SPM)
  • Integrated Risk Management (IRM)
  • HR Service Delivery (HRSD)
  • App Engine and Automation Engine
  • CMDB and CSDM
• Design integrations using Integration Hub, REST APIs , and custom spokes.
• Guide developers and administrators, ensuring alignment with best practices and federal security requirements.
• Oversee technical design documentation, architecture diagrams, and configuration standards.
• Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery.

Qualifications

• 7+ years of hands‑on ServiceNow experience, including 4+ years in an architect‑level role.
• BS/BA in related field (Business Management, Computer Science, or Software Engineering)
• ServiceNow Certified Technical Architect (CTA)
• Experience maintaining, enhancing, and creating workflows, functions and configurations within the ServiceNow environment.
• Experience in establishing technical governance processes.
• Experience in evaluating strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.
• Experience in analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions aligned with business objectives.
• Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage ServiceNow functionality.
• Experience creating Architectural Blueprints for Federal agencies.
• Experience leading ServiceNow version upgrades
• Deep technical expertise across the ServiceNow ecosystem with a strong understanding of platform architecture.
• Proven experience delivering complex solutions in a federal environment .
• Experience designing and implementing App Engine Studio , Flow Designer , Integration Hub , and Predictive Intelligence .
• Strong knowledge of CMDB and CSDM .
• Familiarity with DevOps , Agile delivery, and CI/CD integration with ServiceNow.

Required Certifications

• Certified Technical Architect (CTA)

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist in one or more modules (e.g., ITSM, ITOM, SecOps, IRM)
• ITIL v4 Foundation
• PMP

Additional Requirements

• Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)
• Must be able to obtain and maintain clearance

Clearance Preferences

• Active CFPB Public Trust
• Active Federal Public Trust from a Federal Agency