APR Technical Lead (Planned Position)

Job Description

Job Description

MicroHealth is seeking an experienced APR Technical Lead to provide comprehensive project management and technical leadership for complex, multi-task IT contracts. This senior-level position requires a proven leader capable of managing large-scale technical operations while ensuring exceptional service delivery to our clients.

*This is a Planned position. *

Key Responsibilities

• Provide overall project management for complex, multi-task IT contracts
• Plan, organize, and manage groups of employees engaged in various technical duties
• Provide administrative and technical direction to personnel
• Exercise corporate authority to recruit, hire, and terminate personnel
• Commit corporate resources and coordinate approved contracts
• Work independently with minimal supervision
• Establish and implement improved procedures and controls to ensure all services meet schedule and production requirements
• Analyze existing operations and identify opportunities for improvement
• Schedule and conduct training sessions and meetings to discuss operational enhancements
• Apply continuous evaluation and control measures to maintain service quality
• Identify risks and develop contingency plans proactively

Client & Stakeholder management

• Provide customer representatives with regular status updates and activity reports for personnel covered under contract
• Respond to administrative and technical requests from customer representatives
• Prepare and deliver presentations and deliverables to relevant stakeholders
• Liaise effectively with team members, management, and clients to ensure assigned tasks are completed to standard

Qualifications

• Bachelor's degree (BA/BS) in Computer Science, Engineering, Mathematics, Business, Management, or equivalent field
• Fifteen 15 years of IT experience required
• Ten 10 years of management experience or equivalent combination of education and experience
• Proven experience managing a Tier 2 specialized support desk in a large environment
• Experience supporting environments with more than 10,000 users
• Experience with Service Level Agreement (SLA) management
• Demonstrated expertise in Tier 2 management functions including:
  • Call management
  • Accounts Management
  • Reporting
  • Workforce Management

Required Certification

• ITIL Certification
• One or more Microsoft Certifications (MCSE or similar)

Physical Demands:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you need reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to [email protected] with your request and contact information.

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