Technical Support Specialist
Job Description
Job Description
If you thrive in dynamic environments and aim to make a difference in federal services, the opportunity of Technical Support Specialist in Reston, VA, awaits you. You’ll take on pivotal roles in tackling tier 2-3 issues and support work within a bustling team.
What you’ll be doing:
- Empower users by unraveling and fixing sophisticated technical glitches.
- Master the art of SQL querying, aiding federal systems in functioning seamlessly.
- Be part of the Project Management Office, playing a crucial role during reconciliation and fiscal year-end tasks.
- Produce and refine Standard Operating Procedures, while enriching user experiences through robust training initiatives.
- Delve into problem causes, suggest forward-thinking changes, and represent us in vendor alliances.
Qualities we seek:
- Possessing TS/SCI clearance and CI Polygraph or eligible status is essential.
- A dependable background in tier 2-3 help desk functions.
- Excellence in SQL, alongside analytical and communication prowess.
- Familiarity with federal processes and acquisition.
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