Technical Writer I, II, III/Senior

The Technical Writer develops, writes and edits material for reports, briefs, proposals, instructions and operating, maintenance, repair and parts manuals and catalogues and related technical and administrative publications concerning with work methods, procedures, installations, operations, repairs and maintenance of components, assemblies and complete machines.

*This is an onsite position in Newport News, VA.*

Responsibilities

• Level 1:
• Assists the Technical Documentation and Publication department with preparing reports briefs, proposals, instructions and related technical and administrative materials suited for reproduction and publishing.
• Assists the Technical Documentation and Publication department with the development of work methods, procedures and installation, operation, repair and maintenance procedures.
• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
• Maintain records and files of work and revisions.
• Assist in laying out material for publication. Arrange for printing, duplication and distribution of material.
• Edit, standardize, or make changes to material prepared by service or engineering personnel and be Standard-Practice Analyst.
• Works with vendor/supplier to obtain information needed to create and convey technical data related to operation, maintain, service and repair parts components and equipment.
• Consults with technical team leads, Engineer Technicians, Service Technicians and other subject matter experts to ensure common understanding of publications and related materials to be produced.
• Collaborates and consults with technical team leads, Engineer Technicians, Service personnel and other subject matter experts to understand and present technical materials and parameters of technical content and the presentation of such content.
• Assists in maintaining cataloging systems, records, files, electronic media and archiving information for publications for business references.
• Assists in preparing material for technical seminars and business forums.
• Assists in maintaining content changes and updates to publications.
• Level 2:
• Perform all the duties of Level 1 plus:
• Observes production, development and experimental activities to determine operating, maintaining and repair procedures and details.
• Interviews production, engineering and service personnel, read journals, reports and other materials to become familiar with product technologies and production methods.
• Reviews manufacturers and trade catalogs, drawings and other data related to operation, maintenance, repair and service of components and equipment.
• Specializes in writing material regarding work methods and procedures and be designated Process-Description Writer.
• Edit, standardize, revise, or refine materials developed by other writers, engineering staff, or service personnel.
• Manage quarterly updates and distribution processes for service and operator manuals across affiliates.
• Organize all writing assignments based on standards for order, clarity, conciseness, terminology, and technical writing structure.
• Arrange for printing, duplication, and distribution of materials as required.
• Maintain maintenance and reliability files for internal organizational access, including SharePoint repositories.
• Support the creation, maintenance, and updating cycles of IETM files for service and operator manuals.
• Train and review work completed by Level 1 writers, providing guidance on documentation standards and processes.
• Level 3/Senior:
• Perform all the duties of Level 2 plus:
• Lead, Develop, write, and edit technical materials including instructions, operating, service, maintenance, repair, and parts manuals.
• Determine documentation impacts early in the design process by reviewing ATMs, ECNs, and engineering project proposals.
• Prepare technical and administrative materials for publication, ensuring clarity, conciseness, and adherence to established standards.
• Develop and document work methods, procedures, installation processes, operating procedures, repair steps, and maintenance tasks.
• Interview SMEs, engineering, production, and service personnel to gather technical information.
• Review manufacturer catalogs, drawings, Bills of Material (BOM), specifications, and other technical data repositories.
• Study blueprints, mockups, engineering prints, and product samples to produce accurate, comprehensive documentation.
• Select and integrate photographs, drawings, diagrams, charts, schematics, and illustrations into manuals and technical content.
• Collaborate on layout, formatting, and overall publication readiness for technical documentation.
• Maintain and update cataloging systems, electronic repositories, file structures, revision logs, and document control archives.
• Develop and maintain safe work procedures and safety related documentation for inclusion in manuals.
• Review and approve work completed by Level 1 and Level 2 writers, providing mentorship, coaching, and technical guidance to support team development.
• Lead improvements to documentation processes, tools, quality metrics, and version‑control methodologies, promoting continuous improvement across the Technical Publications function.
• Ensure compliance with configuration management, traceability, and documentation governance requirements, supporting both internal and external audit readiness.

Competencies

• Level 1:
• Associate’s degree (A.A.S.) in communications and publications, with two or more years of practical experience, or a Technical degree from an accredited institution in a related field with at least four years experience, or equivalent combination of education and experience.
• Level 2:
• Associate’s degree (A.A.S.) in communications and publications, with four or more years of practical experience; or a Technical degree from an accredited institution in a related field with at least six or more years of experience, or equivalent combination of education and experience.
• Level 3/Senior:
• Bachelor’s degree (B.S.) in communications and publications and six years of practical experience; or an Associate’s degree (A.S.) in communications and publications, with eight or more years of practical experience; or a Technical degree from an accredited institution in a related field with a minimum of ten years of experience, or equivalent combination of education and experience.
• Expected to travel nationally and internationally up to 20% to customer or supplier sites.
• Ability to obtain and maintain mine certifications or safety training such as Mine Safety and Health Administration (MSHA) hazard training.
• Ability to obtain and maintain a valid driver’s license and passport.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier III

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.