Service Coordinator- Commercial HVAC

Job Title: Commercial HVAC Service Coordinator

Job Location: Richmond, VA

FLSA Status: Exempt 

This is a FULL-TIME position 

Overview: 

Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience. 

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors. This position is with one of our operating companies’ Energy Transfer Solutions. 

If you have experience in service dispatching or coordination, with working knowledge of service department activities, methods, and procedures.

The HVAC Service Coordinator for service agreement & equipment startups is a critical role responsible for ensuring these two critical areas run smoothly and support multiple service areas and sales offices.

Essential Duties and Responsibilities: 

Service Agreements:

• Maintain database of active service agreement customers, including accurate entry of all new contracts, removing cancelled or non-renewed customers, and scheduling accuracy.

• Schedule monthly service agreement (preventative maintenance – PM) visits and adjust scheduling as needed, working closely with fellow coordinators to balance service priorities and coverage.

• Ensure accurate and timely submission of maintenance reports and part requests from all service technicians.

• Handle customer follow-up by sending maintenance reports and description of work completed.

• Manage high-volume and complex contract customers requiring specialized coordination.

Equipment Startups:

• Manage equipment startup projects from initial service turnover through job closeout.

• Prepare and distribute required pre-startup information and forms to customers.

• Verify accuracy of pre-startup paperwork submitted by customer job readiness & warranty.

• Schedule and monitor job progress, keeping customers updated throughout startup process.

• Collaborate with sales engineers to address startup issues and determine cost responsibility.

• Coordinate with the service coordination team to manage last-minute startups and scheduling changes as priorities shift.

Additional Role Highlights:

• Competitive compensation based on your experience

• Company provides a cell phone and a computer!

• On-site training facility so you can improve your skillset! ETS is proud to have their own on-site training facility so you can be ever-expanding your skillset. Plus, you’ll have access to factory and online training courses. ETS will be dedicated to investing in you and improving your skills.

• Advancement and pay increases: Energy Transfer Solutions is growing and believes in promoting from within. You will have annual reviews where you will have opportunities to advance and increase your pay!

• Desirable daytime Monday – Friday schedule with occasional overtime opportunities available on weekends and evenings. You will be on-call once every three months.

Benefits: 

We offer a competitive and comprehensive benefits package, including: 

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being. 

• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage. 

• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP). 

• Professional Development – Ongoing training opportunities and support for continuing education 

AIR Control Concepts is an Equal Opportunity Employer.