Health Information Coordinator

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Health Information

• Maintains health information services for the community Skilled Nursing Center in accordance with Federal, State/Provincial, local laws and regulations and professional practice standards.


• Reviews and maintains current census.


• Maintains filing system for in-house and discharged guests/residents to facilitate record retrieval and access.


• Assembles, audits, completes and files guest’s/resident’s discharge records within thirty (30) days.


• Maintains system for the timely completion of all charts.


• Audits in-house records for accuracy and completeness according to the established schedule.


• Thins in-house records monthly and promptly file the thinning in the guest’s/resident’s in-house overflow file in an organized manner.


• Maintains current guest/resident information in the computer file and generates the necessary reports in accordance with the established schedule.


• Prepares admission records and chart for the newly admitted guests/residents.


• Retrieves and files the guest’s/resident’s health information records and reports timely.


• Assists the clinical team members in preparing discharge and transfer records.


• Prepares health information records with documented Administrator’s approval, for subpoenas and correspondence in accordance with the established procedures.


• Ensures all health information records are protected and kept confidential in accordance with current laws and regulations.


• Protects all health records from loss, damage or destruction prior to the statute of limitations.


• Assists with Quality Assurance and other committee meetings when instructed by the Director of Nursing.


• Assists in Quality Improvement studies.


• Attends inter-departmental meetings as directed.


• Participates in ongoing in-service training as related to health information, resident rights and other related subjects.

Guest/Resident Relations

• Responds to guest/resident and/or family request in a timely and friendly manner.


• Maintains confidentiality with all resident information.


• Provides excellent customer service to our guests/residents and visitors at all times.


• Ensures the Sunrise Principles of Service are extended to all guests/residents.

Risk Management and General Safety

• Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.


• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.

Clinical Indicators

• Total number of guests/residents for the month


• Number of admissions from another Sunrise community


• Number of discharges to another Sunrise community


• Number of admissions declined for clinical reasons


• Number of move outs for clinical reasons:
  
  
  
  • Pressure ulcers
  
  
  • Trach/feeding tube
  
  
  • Dialysis
  
  
  • VRE/MRSA
  
  
  • Diabetes management
  
  
  • Respirator


• Number of guests/residents for the month:
  
  
  
  • Unplanned / avoidable weight loss
  
  
  • Acquired in-house pressure ulcers
  
  
  • Restraints
  
  
  • Anti-Psychotic medications
  
  
  • Acquired in-house infections
  
  
  • In-house injury non-fall related
  
  
  • Number of residents who have fallen
  
  
  • Number of residents who have fallen with injury
  
  


• Medical Error Records:
  
  
  
  • Actual
  
  
  • Documentation
  
  
  • Pharmacy
  
  


• Support Services Usage Records:
  
  
  
  • Hospice
  
  
  • Therapy Services
  
  
  • Dialysis
  
  
  • Home Health
  
  
  • Mental Health
  
  
  • Podiatry
  
  

Training, and Contributing to Team Success

• Participates actively as a member of a team and committed to working toward team goals.


• Demonstrates in daily interactions with others, our Team Member Credo.


• Commits to serving our residents and guests through our Principles of Service.


• Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.


• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.


• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.


• Performs other duties as assigned.

Core Competencies

• Building Customer Loyalty


• Building Trust


• Communication


• Contributing to Team Success


• Managing Work (includes Time Management)


• Planning and Organizing


• Quality Orientation


• Stress Tolerance


• Technical / Professional Knowledge

Experience and Qualifications

• High School Degree / GED required


• Previous experience in long term care and health information systems preferred


• Sunrise Senior Living community experience preferred


• Desire to work with geriatric population


• Ability to handle multiple priorities


• Possess written and verbal skills for effective communication; communicates with various audiences such as clinical team members, nursing personnel, supervisors and consultants


• Demonstrated knowledge of medical terminology, Ombudsman Reconciliation Act (OBRA) and long term care/state/provincial regulations


• Competent in organizational, time management skills


• Demonstrated knowledge of office procedures


• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications


• Demonstrates good judgment, problem solving and decision making skills


• Able to work flexible hours as needed to meet guest/resident care and services


• Ability to listen and remain calm through difficult situations


• Ability to work in an environment to meet deadlines


• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance