Field Service Technician

** Job description

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Job Title: Industrial Packaging Service Technician

Location: Hopewell, Virginia

Job Summary:

The Service Technician is responsible for diagnosing, repairing, and maintaining equipment or systems to ensure optimal performance. This role involves troubleshooting technical issues, performing regular maintenance, and delivering exceptional customer service to ensure client satisfaction. This job is a hybrid position requiring 70-80% travel depending upon customer requests.

Key Responsibilities:

• Equipment Maintenance and Repair:
• Diagnose and troubleshoot issues with industrial packaging equipment.
• Perform routine maintenance to ensure equipment operates efficiently and meets safety standards.
• Replace or repair defective parts, components, or systems as needed.
• Technical Support:
• Respond to service requests promptly, either on-site or remotely.
• Provide clear and accurate technical advice to clients or team members.
• Documentation and Reporting:
• Maintain detailed records of work performed, including service logs, repair reports, and parts used.
• Provide feedback on recurring issues and suggest process improvements.
• Customer Service:
• Communicate effectively with clients to explain service procedures and timelines.
• Educate customers on proper equipment usage and preventative maintenance tips.
• Compliance and Safety:
• Follow all safety protocols and company guidelines during service operations.
• Ensure compliance with industry standards, manufacturer specifications, and local regulations.
• Team Collaboration:
• Collaborate with other technicians or departments to resolve complex issues.
• Assist in training junior technicians or apprentices, if applicable.

Qualifications and Skills:

• Education: High School Diploma or Technical Certification/Degree in a related field.
• Experience: Minimum 3 years of experience in equipment repair, maintenance, or a related technical role.
• Technical Skills: Proficiency with tools, diagnostic software, and electrical systems.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.

Physical Requirements:

• Ability to lift 35+ pounds, stand for extended periods, and work in various environments.
• Comfortable working in confined spaces, heights, or outdoor conditions as needed.

Preferred Qualifications (Optional):

• Certification in electrical systems.
• Familiarity with PLC's, relays, mechanical systems.
• Previous experience as a service technician in a related field.

Job Type: Full-time

Pay: $55,000.00-80,000 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Extended hours
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Manufacturing: 3 years (Required)

Ability to Commute:

• Hopewell, VA 23860 (Required)

Ability to Relocate:

• Hopewell, VA 23860: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Hopewell, VA 23860