Community Resource Specialist

Customer Service Representatives (Remote, VA Residents Only)

We are looking for a Customer Service Representative to work as a community resource partner beginning in February. This is a temp to hire, remote position requiring candidates to be located in Virginia and have access to a personal computer and a stable Wi-Fi connection (no hotspots). bilingual preferred but not required. This call center operates 24/7 and can have varying shifts of 8 hours following training. (Training 8am-4pm Monday-Friday) Candidates must be flexible with shift changes.

salary: $15.5 - $16 per hour
shift: First
work hours: 8 AM - 4:45 PM
education: High School

Responsibilities

• Answer incoming calls promptly, providing excellent customer service and assistance.
• Make outbound calls to follow up with customers, provide information, or conduct outreach as needed.
• Address customer inquiries, concerns, and requests efficiently and professionally.
• Assist customers with product or service information, troubleshooting, and issue resolution.
• Document customer interactions and maintain accurate records in the system.
• Escalate complex issues to the appropriate department when needed.
• Meet call volume and quality targets while maintaining a positive and professional attitude.
• Work collaboratively with team members and other departments to ensure a seamless customer experience.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.