Agile Program Manager/Scrum Master - Claims Technology

Liberty Mutual Insurance

Portsmouth, VA

Description
Your next sprint can change how millions experience claims at Liberty Mutual. Own the delivery engine for AI-powered decisioning and timely, compliant communications, reducing cycle time, increasing transparency, and raising trust. This is a hands-on delivery role focused on outcomes.
We are seeking a delivery-focused Agile Program Manager/Scrum Master to drive complex, cross-team initiatives in our Claims Technology portfolio. This role will lead the delivery of new AI capabilities that advance claims adjudication and differentiate us in the market, as well as omni-channel communications capabilities (letters, SMS, email). You will orchestrate delivery across multiple products and teams, working closely with Engineering Managers, Solution Architects, Product Owners, Data/ML partners, and vendor platforms. A solid foundation in Agile/Scrum is important; being a collaborative team player and continuous learner is essential.
Responsibilities
Delivery execution and planning
Lead day-to-day delivery for one or more Agile teams, driving predictable delivery of increments that meet scope, quality, and regulatory requirements.
Plan and facilitate cadence-based events (refinement, planning, reviews, retros) with a bias toward outcomes and time-box discipline.
Partner with Product Owners on backlog readiness, prioritization, and release scope; ensure work is sliced for flow and value.
Coordinate release activities, production readiness, and change management across teams and vendors.
Cross-team coordination and dependency management
Orchestrate dependencies across software products within the Claims portfolio; maintain transparency via dependency boards and integrated plans.
Facilitate cross-team syncs and joint planning with adjacent teams.
Identify, escalate, and resolve impediments, risks, and scope/contention issues early.
Agile practice and flow
Apply pragmatic Lean-Agile practices (Scrum, Kanban, XP techniques) tailored to team and problem context to improve flow and quality.
Promote engineering quality practices (CI/CD, test automation, pairing) in partnership with engineering leadership.
Use flow and quality metrics (throughput, cycle/lead time, WIP, flow efficiency, defect escape rate, release predictability) to drive continuous improvement.
Contribute as a practitioner to the Scrum/Agile community of practice by sharing effective delivery patterns and lessons learned.
Stakeholder communication and transparency
Provide clear, concise status, risk, and decision visibility to stakeholders across Claims Operations, Product, Technology, and Compliance.
Facilitate decisions by ensuring the right people have the right information at the right time.
Qualifications
Strong delivery execution and planning skills with demonstrated ability to lead day-to-day delivery for one or more Agile teams, driving predictable delivery of increments that meet scope, quality, and regulatory requirements.
Bachelor`s degree in a relevant field (business, computer science, humanities, etc. and at least 5 years related experience
Beginner/1st level Scrum certification preferred
Experience working in Scaled Agile Framework (SAFe) experience preferred
Knowledge/training equivalent to advanced/2nd level certifications from a reputable Lean-Agile organization a plus but not required
Experience being on multiple Agile teams in a variety of different contexts
Thorough knowledge of business functions and extensive understanding of business operations, strategies and objectives
Track record of continued and recent education in Lean-Agile including training, conferences, user groups, cohorts, self-study, etc.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco

Posted 2025-10-21

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