Benefits Program Supervisor I

: Position Information Working Title of Vacant Position Benefits Program Supervisor I Job Type Full Time Posting Type Public Number of Vacancies 1 Department HUMAN SVCS Division HS-SS ELIGIBILITY SVCS Requisition Number 2024019 Number of hours worked per week 40 Work Schedule 8 am to 5 pm-Monday through Friday; schedule may vary depending on operational needs. Work Site Location Chesapeake, VA (100 Outlaw Street) Position Driving Requirement N - Never Pay Grade GE14 Pay Basis Semi-Monthly Advertised Salary $60,435 to $80,077 annually depending upon qualifications. Benefits Program Supervisor I Are you looking to start your career with an agency that invests in its people? Do you have a passion for serving those in need? Are you highly motivated and excited about leading and coaching employees? If you can answer yes to all of these questions, then the Benefits Program Supervisor I position may be suitable for you. Chesapeake Department of Human Services seeks a seasoned, self-motivated professional to join its intake team. The ideal candidate will demonstrate knowledge of processing benefit applications in VaCMS, meeting program deadlines in a timely fashion, training staff on changing policies and guidelines, and working harmoniously with peers, team members, and partners. They will have excellent communication skills in oral and written form and can track productivity using various reports and systems. If this position sounds like the opportunity that you are seeking with, we welcome the opportunity to speak with you more about this position. ESSENTIAL TASKS The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
• Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
• Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.
• Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
• Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
• Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
• Serves as liaison between clients, workers, administration, and other government and private agencies.
• Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
• Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks. Required Qualifications VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires any combination of education and experience equivalent to a bachelor's degree in accounting, sociology, psychology, or a closely related field. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of four years of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES : Requires certification in Phase Policy Training for TANF, Medicaid, and Food Stamps. SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications

• Two years of professional leadership experience
• Three years of experience in determining Eligibility for Benefit Programs
• Current work in a Virginia Department of Social Services
• Current experience working with SPIDeR, VaCMS, DMIS, and MMIS

Posting Detail Information Job Open Date 01/16/2024 Job Close Date 02/27/2024 Open Continuous Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time. Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Continuously- 2/3 or more of the time. Sitting Continuously- 2/3 or more of the time. Walking Continuously- 2/3 or more of the time. Lifting Continuously- 2/3 or more of the time. Lifting Amount Exerting up to 10 lbs Carrying Frequently- From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Frequently- From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Frequently- From 1/3 to 2/3 of the time. Kneeling Occasionally- Up to 1/3 of the time. Crouching Rarely- Less than 1 hour per week. Crawling Rarely- Less than 1 hour per week. Bending Occasionally- Up to 1/3 of the time. Twisting Frequently- From 1/3 to 2/3 of the time. Climbing Occasionally- Up to 1/3 of the time. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Continuously- 2/3 or more of the time. Machines, Tools, Equipment and Work Aids Used Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment. Protective Equipment Required N/A Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust D = Daily Extreme Temperatures D = Daily Noise and Vibration D = Daily Fumes and Odors D = Daily Wetness/Humidity D = Daily Darkness or Poor Lighting D = Daily Primary Work Location Office Environment Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Frequently- From 1/3 to 2/3 of the time. Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Continuously- 2/3 or more of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) NO

Professional References

Professional References

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