Terraform SME

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Title: Terraform SME

Location: Remote

Duration: 12 months Likely to extend

Pay $60 to 65/hr

Terraform SME

Note: Need someone with significant paid experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. (This position is of high impact to VA's environment and must be expert level as someone still learning the technology or with limited experience cloud be detrimental to our environment.)

Infrastructure as Code (IaC)

Terraform Fundamentals

Writing and organizing Terraform configuration files (.tf)

Understanding Terraform state files and workspaces

Using Terraform variables, outputs, and modules

Managing Terraform remote backends (e.g., S3, Azure Blob, GCP Buckets)

Implementing Terraform CLI workflows (init, plan, apply, destroy)

Terraform for Genesys Cloud

Familiarity with Genesys Cloud Terraform

Configuring Genesys Cloud resources (users, queues, flows, integrations, telephony)

Managing API credentials and OAuth authentication for Terraform

Using terraform import for existing Genesys resources

Version control of Genesys configuration in code repositories

Genesys Cloud Platform Knowledge

Understanding Genesys Cloud architecture (Regions, Organizations, Tenants)

Telephony configuration (Trunks, Sites, Edge devices)

Routing and flows (Architect flows, call routing, messaging routing)

User and group provisioning

Integration management (CRM connectors, data actions, webhooks)

Security roles and permissions model in Genesys Cloud

Cloud & DevOps Skills

Source Control

Git fundamentals (branching, merging, pull requests)

GitHub / GitLab / Azure DevOps integration with Terraform

CI/CD Pipelines

Setting up Terraform in pipelines (GitHub Actions, Jenkins, Azure DevOps Pipelines)

Automated plan/apply workflows with approvals

Secret Management

Storing and retrieving API tokens securely (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault)

Change Management

Managing staged deployments (dev, test, prod)

Version tagging and rollback strategies

Security & Compliance

Secure handling of OAuth client IDs and secrets for Genesys Cloud

Role-based access control in Terraform and Genesys

Understanding compliance requirements (HIPAA, FedRAMP, PCI) when automating contact center environments

Audit logging and traceability for configuration changes

Troubleshooting & Optimization

Reading Terraform plan output for drift detection

Debugging Terraform errors related to Genesys API limits or dependencies

Optimizing Terraform code for reusability (modules)

Monitoring Genesys Cloud deployment impact using platform analytics

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.