Bilingual Collection Agent

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WE ARE ALWAYS LOOKING FOR GREAT TALENT!!!

DO YOU WANT TO MAKE THE SALARY YOU DESIRE?

COME JOIN THE MONEY TEAM AND DOUBLE YOUR SALARY!!!

A GREAT OPPORTUNITY IS AWAITING JUST FOR YOU!!!

Nationwide Credit Corporation is a prosperous collection agency located in Alexandria VA. We are currently in pursuit of a talented Bilingual Bill Collector as a new addition to our high revenue producing Collections team. Do you enjoy working in a fast-paced, multi-tasked environment? If you are a problem solver, self-motivated and a quick thinker, then you may be who we are in pursuit of! We are looking for an individual who is responsible for resolving outbound calls for the organization.

Specific Duties:

• Placing outbound calls to assist consumers in resolving their past due accounts
• Taking inbound calls to assist consumers in resolving their past due accounts
• Notating the account housing database accurately with each correspondent
• Handling the account according to account standards as outlined in training documents/manuals
• Maintaining efficient utilization balance between on phone/wrap up/wait and talk time
• Meeting production goals
• Displaying accurate client knowledge
• Maintaining acceptable Compliance reports monthly
• Respond effectively and quickly to account and department needs and issues
• Complying with Federal and state laws as well as company policies during daily activities
• Other duties as assigned

Qualifications:

• High School Diploma or GED
• Excellent communication skills. Ability to communicate with all levels of employees and management
• Ability to multi- task in a fast-paced environment
• Detail orientation
• A strong sense of teamwork and cooperation with management, and coworkers
• Ability to plan, prioritize and organize efficiently and effectively
• Outstanding customer service and communication skills
• Self-motivation and sound judgment
• Strong negotiation skills and able to work independently
• Active listening is required
• Bilingual required

Salary $18-$23/hr. With Commission or With Out Commission.

Job Type: Full-time

Salary: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Physical setting:

• Call center

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Signing bonus

Ability to commute/relocate:

• Alexandria, VA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Collections: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish required

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Physical setting:

• Call center

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay
• Signing bonus

Experience:

• Phone etiquette: 1 year (Required)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person